At a Glance
- Tasks: Patrol and enforce parking regulations while providing excellent customer service.
- Company: Join a dedicated team serving the Cheshire West & Chester community.
- Benefits: Enjoy shift enhancements, outdoor work, and a supportive team environment.
- Other info: Great opportunity for career growth and to develop valuable skills.
- Why this job: Make a real difference in your community while staying active outdoors.
- Qualifications: Must have a UK driving licence and be physically fit.
The predicted salary is between 24000 - 28000 £ per year.
Working Hours: 1pm - 9pm (Rota - 5 over 7 days) including shift enhancements. A driving licence is a requirement of this role to cover all parts of the Cheshire West and Chester borough.
This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service. Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as ambassadors for the council and frequently help with directions to local landmarks, answering a wide range of questions about the local area, as well as providing advice to the public on parking queries.
They help improve traffic management and make for a safe and more pleasant environment in Cheshire West & Chester by performing the role of a Civil Enforcement Officer, ensuring Traffic Regulation Orders, parking regulations and restrictions on and off street are observed. You will provide outstanding customer care, within a high profile and vital council service that supports the day-to-day activities of all residents, businesses, and the thousands of daily visitors to our region and you will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions.
The postholder will be required to undertake patrols on foot, by bicycle and by Council vehicle depending on operational need.
Responsibilities:- Undertaking patrols and inspections to enforce all "On" and "Off Street" parking offences.
- Maintaining appropriate records (currently by Handheld Device) and completing reports and responding and acting accordingly to Service Radio Messages as directed.
- Reporting and actioning offences in respect of Taxi / Hire Car Licences and defects in Signs and Lines and other street furniture.
- Advising members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.
- Inspecting Pay and Display machines and verifying their functionality in accordance with Council Financial Regulations and policies and procedures and report any minor faults.
- Issue PCNs to vehicles that are parked in contravention of the parking regulations.
- You hold a UK driving Licence for category B class of vehicle (Car).
- You are friendly, polite, and willing to offer support, advice and assistance to colleagues and customers.
- You should be physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers.
- You'll be able to accurately record and reproduce information in report form and using a Desktop computer, hand-held computer, or equivalent IT equipment.
- You can deal politely and tactfully with a wide range of people including members of the public who may be confrontational.
- You can demonstrate ability to read and follow procedures and guidelines, establish facts, and take action within procedures.
- You are comfortable using equipment such as: Hand-held computers, two-way radios, mobile phones, body worn video cameras, digital cameras and mobile ANPR cameras to record vehicles that are breaking parking regulations.
Civil Enforcement Officer - Evening (Cycles) in Ellesmere Port employer: Job Search Place Limited
Join our dedicated team as a Civil Enforcement Officer in the vibrant Cheshire West and Chester borough, where you will enjoy a supportive work culture that values community engagement and customer service. With flexible evening shifts and opportunities for professional growth, you will play a crucial role in enhancing local traffic management and air quality while working outdoors in a dynamic environment. Our commitment to employee well-being is reflected in our shift enhancements and the chance to make a meaningful impact on the lives of residents and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer - Evening (Cycles) in Ellesmere Port
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Civil Enforcement Officer - Evening (Cycles) in Ellesmere Port
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
