At a Glance
- Tasks: Deliver exceptional customer service and assist passengers through the Entry/Exit System at Eurotunnel.
- Company: Join a leading travel company with a focus on customer experience.
- Benefits: Competitive salary, attractive benefits package, and flexible shift options.
- Other info: Dynamic role with opportunities for learning and development in a supportive team environment.
- Why this job: Be the first point of contact for travellers and make their journey smoother and safer.
- Qualifications: Valid UK Driving licence, excellent communication skills, and customer service experience.
The predicted salary is between 29496 - 29496 £ per year.
Job type: Full-time, Shift, 6-month and 12-Month Fixed-Term Contracts available
Salary: £29,496, plus an attractive benefits package
To deliver exceptional customer service by assisting passengers through the Entry/Exit System (EES) process at the Eurotunnel terminal. This includes guiding travellers through biometric registration, ensuring compliance with border regulations, and maintaining smooth passenger flow, all while providing a safe, friendly, and efficient travel experience. The EES Customer Service Agent (CSA) works on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, as the first point of contact for customers arriving at the terminal. The CSA must provide excellent customer service in a warm and welcoming manner.
Responsibilities
- Responding to customer needs to assure their safety and security.
- Support passengers in the Entry/Exit System (EES).
- Optimise vehicle capacity in the EES zone.
- Maintain fluidity throughout the UK terminal.
- Collection of correct tolls payable at check-in.
- Verification and check of prepaid tickets.
- Processing of inquiries and exiting of vehicles through check-in from the control room.
- Verification of HGVs travelling at Freight check-in.
- Processing of account holders' cards, tickets, and credit/debit cards.
- Ensure conditions of carriage are applied.
- Allocation of Single-Deck Vehicles.
- Fulfilling assigned tasks in a mobile vehicle from various stakeholders across the terminal.
- Optimising and overseeing the loading of passenger trains from the overbridge.
- Compliance with the strict company Health and Safety (H&S) policy and procedure, reporting incidents as they occur to minimise injury, loss of property, and loss of process.
- Respect for all company policies, including the environment policy and arrangements for waste disposal.
Qualifications
- A valid UK Driving licence and Passport are essential.
- Excellent communication and customer service skills.
- Demonstrable experience in a customer-facing role, preferably within the travel industry.
- Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
- Experience of cash handling would be an advantage but not essential.
- The ability to communicate in French and/or another European language is desirable.
Person Specification
- Demonstrates an understanding of the importance of Health and Safety (H&S) Regulations and shows an appreciation of work procedures, always promoting good practices.
- Follows policies and procedures and complies fully with Legal obligations and safety requirements of the role.
- Enthusiasm to learn and develop the skills required to fulfil the role.
- Excellent communicator at all levels with a proven ability to deliver exceptional customer service.
- Adept in building excellent relationships with others, contributing to a positive team atmosphere.
- Ability to work autonomously and within a team, maintaining a high standard of service at all times.
- Ability to demonstrate a logical/problem-solving approach, acting with confidence in real-time.
- Friendly and approachable at all times.
- Ability to work under pressure, use initiative, and remain calm, to support the operation and work colleagues.
- Ability to complete forms clearly and concisely.
- Motivated by change and the learning of new systems and technology.
- Reliable, punctual, and flexible, to meet operational demands and business needs.
- Presentable and confident to project a positive image of self and Eurotunnel.
- To meet the required medical standard for the role.
- To work a roster, which covers a 24-hour period, 7 days a week.
EES Customer Service Agent (fixed term) employer: Job Search Place Limited
At Eurotunnel, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our EES Customer Service Agents play a crucial role in ensuring a seamless travel experience for passengers. With competitive salaries and a comprehensive benefits package, we foster a supportive culture that encourages personal growth and development, while our 24/7 operations provide unique opportunities to engage with diverse customers in a vibrant terminal setting. Join us to be part of a dedicated team that values safety, service excellence, and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land EES Customer Service Agent (fixed term)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace EES Customer Service Agent (fixed term)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
