At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients with appointments and enquiries.
- Company: Join a vibrant team at Brighton Station Health Centre, part of the NHS community.
- Benefits: Enjoy flexible weekend hours, training opportunities, and exclusive membership perks.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Empathy, communication skills, and a passion for helping others are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Brighton Station Health Centre is currently looking to recruit Weekend Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a part time basis. Here at the Brighton Station Health Centre, we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.
This position is a part time role, offering circa 24 hours per week covering Saturday's and Sunday's. We will be looking for you to work within the hours of 7:45am-8:15pm.
You would be the first point of contact for all patients at the practice. This would include:
- Booking appointments using the system
- Greeting patients on arrival and notifying the appropriate clinician
- Observing patients in the waiting room and notifying appropriate staff should they need immediate health requirements
- Receiving patient enquiries via email, phone and in person, helping in a courteous manner
Some conversations may be of a delicate nature, so you would have to maintain confidentiality at all times as well as be empathetic. As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.
Benefits include:
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Training & Development
- Tailored CPD training delivered via our bespoke Learning Management System
- Great development and career progression opportunities
Weekend Patient Services & Front Desk Advisor in Eastbourne employer: Job Search Place Limited
At Brighton Station Health Centre, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our part-time Weekend Patient Services Advisors play a vital role in delivering compassionate care to our community, with access to tailored training programmes and career progression opportunities. Located in the vibrant heart of Brighton, we provide a dynamic environment where you can make a meaningful impact while enjoying benefits such as Blue Light Card eligibility and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Patient Services & Front Desk Advisor in Eastbourne
✨Tip Number 1
Get to know the Brighton Station Health Centre! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Patient Services Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart-casual attire that reflects professionalism while still being comfortable for a busy front desk environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Weekend Patient Services & Front Desk Advisor in Eastbourne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role that involves patient interaction.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or healthcare. We love seeing how your past roles have prepared you for this position. Be specific about your skills and how they relate to the job description!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Weekend Patient Services & Front Desk Advisor. Familiarise yourself with the tasks like booking appointments, handling patient enquiries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As you'll be dealing with patients, it's crucial to demonstrate your empathetic side during the interview. Prepare examples from your past experiences where you've had to handle sensitive situations or provide support to someone in need. This will highlight your ability to connect with patients and manage delicate conversations.
✨Practice Common Scenarios
Think about common scenarios you might face as a Patient Services Advisor, such as dealing with an upset patient or managing a busy reception desk. Practising how you would respond to these situations can help you feel more prepared and confident during the interview. Role-playing with a friend can be particularly helpful!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the workplace culture.
