At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients with appointments and enquiries.
- Company: Join a vibrant team at Brighton Station Health Centre, part of the NHS community.
- Benefits: Enjoy flexible weekend hours, training opportunities, and exclusive membership perks.
- Other info: Great career progression and a supportive environment await you!
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Empathy, communication skills, and a passion for helping others are essential.
The predicted salary is between 12 - 15 £ per hour.
The Brighton Station Health Centre is currently looking to recruit Weekend Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a part time basis. Here at the Brighton Station Health Centre, we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.
This position is a part time role, offering circa 24 hours per week covering Saturdays and Sundays. You will be working on a permanent, part time basis.
You would be the first point of contact for all patients at the practice. This would include:
- Booking appointments using the system
- Greeting patients on arrival and notifying the appropriate clinician
- Observing patients in the waiting room and notifying appropriate staff should they need immediate health requirements
- Receiving patient enquiries via email, phone and in person, helping in a courteous manner
Some conversations may be of a delicate nature, so you would have to maintain confidentiality at all times as well as be empathetic. As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.
Benefits include:
- Blue Light Card, Boundless card and Costco membership eligibility
- Award winning ED&I programme
- Training & Development
- Tailored CPD training delivered via our bespoke Learning Management System
- Great development and career progression opportunities
Weekend Patient Service Advisor (GP Practice) in Eastbourne employer: Job Search Place Limited
At Brighton Station Health Centre, we pride ourselves on being an exceptional employer, offering a supportive work culture that values empathy and teamwork. Our part-time Weekend Patient Service Advisors enjoy flexible hours, competitive benefits including access to the Blue Light Card and tailored training opportunities, all within the vibrant community of Brighton. Join us in making a meaningful impact on patient care while advancing your career in a dynamic NHS partnership environment.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Patient Service Advisor (GP Practice) in Eastbourne
✨Tip Number 1
Get to know the practice! Research Brighton Station Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Weekend Patient Service Advisor (GP Practice) in Eastbourne
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you’re excited about the role and ready to make a difference in our patients' lives.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or healthcare. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Weekend Patient Service Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Weekend Patient Service Advisor. Familiarise yourself with the tasks like booking appointments, handling patient enquiries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As you'll be dealing with patients, it's crucial to demonstrate your empathetic side during the interview. Think of examples from your past experiences where you've had to handle sensitive situations or provide support to someone in need. This will highlight your ability to connect with patients and manage delicate conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations at the practice. For instance, think about how you would deal with an upset patient or manage a busy reception desk. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.
