At a Glance
- Tasks: Welcome and assist patients, manage appointments, and support the healthcare team.
- Company: Join a friendly and supportive healthcare practice making a difference in patients' lives.
- Benefits: Gain valuable experience, receive ongoing training, and enjoy a dynamic work environment.
- Other info: Flexible shifts with opportunities for growth and professional development.
- Why this job: Be the welcoming face of healthcare and make a real impact every day.
- Qualifications: Strong communication skills and IT proficiency; customer service experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.
As a key member of our reception team, you will:
- Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
- Help patients access the right healthcare professionals and services promptly.
- Provide general administrative support to the practice team to ensure smooth day-to-day operations.
- Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
- Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.
Main Duties of the Job
Reception & Front Desk- Welcome patients and visitors in a professional, approachable manner.
- Handle appointment bookings, repeat prescriptions, and home visit requests.
- Manage incoming and outgoing communications, scanning, filing, and data entry.
- Process online requests through systmconnect, and clinical tasks using SystmOne.
- Provide clear, effective communication with patients, carers, and clinical staff.
- Maintain confidentiality and sensitivity at all times.
- Assist with opening/closing the premises and ensuring adherence to security protocols.
- Keep clinical rooms tidy.
About Us
Why Join Us?
- Be part of a supportive and friendly team that values each member's contribution.
- Make a meaningful impact on the lives of our patients every day.
- Gain experience in a dynamic healthcare environment with potential for growth.
What We’re Looking For
- Excellent communication and interpersonal skills.
- Strong IT skills and comfort with using a computerized clinical system.
- Ability to remain calm, organised, and proactive in a fast‑paced environment.
- Flexibility to adapt to changing needs and cover shifts when required.
- Respect for confidentiality, equality, diversity, and professional conduct.
Training & Development
We offer full induction and ongoing training to help you succeed, including:
- Annual performance reviews.
- Support for professional development.
- Opportunities to participate in audits and service improvements.
Person Specification – Experience
Essential- IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel).
- Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner.
- Written communication: Able to take messages accurately, write concise notes, and handle correspondence.
- Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.
- NVQ Level 2/3 in Customer Service or Business Administration.
- First Aid or Basic Life Support certification.
- Experience working in an NHS/primary care setting.
- Familiarity with NHS appointment protocols and medical terminology.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
St Peter's Medical Centre Oxford Street Brighton BN1 4LA United Kingdom
Patient Care Advisor - Receptionist in Eastbourne employer: Job Search Place Limited
Join St Peter's Medical Centre in Brighton, where you will be part of a compassionate and dedicated healthcare team that prioritises patient care and support. Our welcoming work culture fosters collaboration and growth, offering ongoing training and development opportunities to enhance your skills in a dynamic environment. As a Patient Care Advisor, you will not only make a meaningful impact on patients' lives but also enjoy the benefits of working in a friendly practice that values each team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor - Receptionist in Eastbourne
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Job Search Place Limited for the Patient Care Advisor - Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor - Receptionist in Eastbourne
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Job Search Place Limited, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Job Search Place Limited, and how you can make a difference!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Job Search Place Limited.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Job Search Place Limited appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Job Search Place Limited supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
