At a Glance
- Tasks: Provide top-notch customer service and manage vehicle movements efficiently.
- Company: Join Thermo King, a leader in sustainable transport temperature control.
- Benefits: Enjoy a competitive salary, flexible shifts, and a commitment to sustainability.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team making a real difference in eco-friendly transport solutions.
- Qualifications: Strong communication skills and a passion for customer satisfaction required.
The predicted salary is between 30000 - 40000 £ per year.
Thermo King UK is hiring a Fleet Service Advisor to join the team in Bolton office. Thermo King, a brand of Trane Technologies, has been a leader in transport temperature control since 1938. The brand specializes in providing systems for various applications, including trailers, trucks, and containers. Thermo King's commitment to sustainability is evident in their innovative solutions that ensure sensitive goods are transported at the required temperature, reducing energy, emissions, and noise. They have invested over $100 million into their all-electric portfolio, evolve, to deliver electric refrigeration solutions across the cold chain by 2025. Their technology supports sustainability goals and helps reduce environmental impact.
What you will do:
- Answer all inbound calls to the Customer Service Centre within KPI.
- Prioritise workflow to maximise time efficiency, to meet productivity & quality targets.
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
- Ensure all customers' KPI's and SLA's are met when dealing with all requests.
- Support the management team with any tasks/requests as required by the demands of the Service Centre.
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
What you will bring:
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communication skills and the ability to clearly communicate information both verbally and in writing.
- Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
- Ability to work as part of a team and on your own.
- Attention to detail. Must be flexible and motivated.
- Professionally presented and possess a good work ethic.
- Ability to pro-actively provide solutions and solve internal and external customer queries.
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM- 12:00 AM.
Job Types: Full-time, Permanent
Work Location: Bolton office: BL6 4SA/ onsite
Fleet Service Advisor in Eastbourne employer: Job Search Place Limited
Thermo King UK is an exceptional employer, offering a dynamic work environment in Bolton where innovation meets sustainability. As a Fleet Service Advisor, you will benefit from a supportive culture that prioritises employee growth and development, alongside a commitment to delivering outstanding customer service. With a focus on sustainability and cutting-edge technology, Thermo King provides unique opportunities to contribute to meaningful projects while enjoying a flexible shift pattern and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Service Advisor in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Fleet Service Advisor role, be ready to explain why you're the perfect fit. Keep it concise and highlight your customer service skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, get your application in and let’s get you that Fleet Service Advisor role!
We think you need these skills to ace Fleet Service Advisor in Eastbourne
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Fleet Service Advisor role. We love seeing candidates who understand our values and can relate their experience to what we do at Thermo King.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand Thermo King's products and their commitment to sustainability. Familiarise yourself with their all-electric portfolio and how it impacts the cold chain. This knowledge will show your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
As a Fleet Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer queries or improved satisfaction. Be ready to discuss how you prioritise tasks and manage workflow efficiently.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think about how you can break it down into simple terms that anyone can understand.
✨Demonstrate Team Spirit
Thermo King values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you built strong working relationships with colleagues or suppliers, and how that contributed to achieving common goals.
