At a Glance
- Tasks: Provide top-notch customer service and manage vehicle movements efficiently.
- Company: Join Thermo King, a leader in sustainable transport temperature control.
- Benefits: Enjoy a competitive salary, flexible shifts, and a commitment to sustainability.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team making a real impact on the environment with innovative solutions.
- Qualifications: Strong communication skills and a passion for customer satisfaction required.
The predicted salary is between 30000 - 40000 £ per year.
Thermo King UK is hiring Fleet Service Advisor to join the team in Bolton office. Thermo King, a brand of Trane Technologies, has been a leader in transport temperature control since 1938. The brand specializes in providing systems for various applications, including trailers, trucks, and containers. Thermo King's commitment to sustainability is evident in their innovative solutions that ensure sensitive goods are transported at the required temperature, reducing energy, emissions, and noise. They have invested over $100 million into their all-electric portfolio, evolve, to deliver electric refrigeration solutions across the cold chain by 2025. Their technology supports sustainability goals and helps reduce environmental impact.
What you will do:
- Answer all inbound calls to the Customer Service Centre within KPI.
- Prioritise workflow to maximise time efficiency, to meet productivity & quality targets.
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
- Ensure all customers' KPIs and SLAs are met when dealing with all requests.
- Support the management team with any tasks/requests as required by the demands of the Service Centre.
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
What you will bring:
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communication skills and the ability to clearly communicate information both verbally and in writing.
- Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
- Ability to work as part of a team and on your own.
- Attention to detail. Must be flexible and motivated.
- Professionally presented and possess a good work ethic.
- Ability to pro-actively provide solutions and solve internal and external customer queries.
- Availability for shift pattern: 4 days on, 4 days off with time 12:00 PM- 12:00 AM.
Job Types: Full-time, Permanent
Work Location: Bolton office: BL6 4SA/ onsite
Fleet Service Advisor - 4-on/4-off, Bolton On-Site in Eastbourne employer: Job Search Place Limited
Thermo King UK is an exceptional employer, offering a dynamic work environment in Bolton that prioritises sustainability and innovation. With a strong commitment to employee growth, the company provides comprehensive training and development opportunities, ensuring that team members can thrive in their roles while contributing to meaningful environmental solutions. The unique 4-on/4-off shift pattern allows for a balanced work-life schedule, making it an attractive choice for those seeking rewarding employment in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Service Advisor - 4-on/4-off, Bolton On-Site in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. For Thermo King, focus on their commitment to sustainability and how your skills can contribute to their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Fleet Service Advisor, you'll need to convey information clearly. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are genuinely interested in joining our team at Thermo King.
We think you need these skills to ace Fleet Service Advisor - 4-on/4-off, Bolton On-Site in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Thermo King. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand Thermo King's products and their commitment to sustainability. Familiarise yourself with their all-electric portfolio and how it impacts the cold chain. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Fleet Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer queries or improved satisfaction. Be ready to discuss how you prioritise tasks and manage time effectively to meet KPIs.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to convey information effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to make quick decisions or manage broken-down vehicles. Prepare to explain your thought process and how you ensured customer satisfaction while adhering to KPIs.
