At a Glance
- Tasks: Connect with premium clients and manage service appointments in a fast-paced environment.
- Company: Join a leading premium dealership group focused on professional growth and customer care.
- Benefits: Earn a competitive salary with bonuses, plus structured training and career progression.
- Other info: Commutable from nearby towns, offering a supportive and dynamic work culture.
- Why this job: Elevate your career in the automotive industry with manufacturer training and real financial rewards.
- Qualifications: Exceptional communication skills and a valid UK Driving Licence required.
The predicted salary is between 37200 - 40000 £ per year.
Are you an energetic, tech-literate professional ready to elevate your career? Join our high-performing Aftersales department in Brighton, where we offer a structured, manufacturer-accredited training pathway to turn your potential into industry leading expertise.
About Us
We are a premium franchised dealership group dedicated to continuous professional development and elite customer care. Our fast paced Brighton branch offers a supportive, high performance environment where your hard work is directly linked to excellent financial rewards. Whether you are already established in the automotive industry or looking to transfer your skills from a luxury retail background, we offer the ideal, stable platform to build a successful, long term career.
What is in it for you
- Salary: £29,000 Base Salary + performance bonuses yielding a realistic £40,000 OTE.
- Hours: 08:00 - 18:00 (Monday to Friday) 08:00 - 13:00 Saturdays on a 1 in 4 rotation.
- Perks: Structured, manufacturer accredited training pathways, competitive commission plan, clear career progression, and an attractive company benefits package.
What you will be doing
- Customer Care: Serving as the primary connection between our premium clientele and workshop technicians regarding repair progress, maintenance, and service plans.
- Workflow Coordination: Seamlessly scheduling MOTs and service appointments while managing the allocation of our courtesy vehicle fleet.
- Administration & Growth: Ensuring customer files and technical job cards are thoroughly detailed, handling invoicing, and identifying natural vehicle upgrade opportunities.
- Problem Solving: Handling customer concerns promptly and empathetically to uphold our outstanding local reputation.
Requirements
Exceptional communication skills and a valid, full UK Driving Licence are essential. A background in a franchised dealership or a high end customer service environment is helpful but not essential.
Location
Commutable Locations: Based in Brighton, making it an easy commute from Worthing, Hove, Eastbourne, and Lewes.
Automotive Service Advisor Premium Dealer 40K OTE in Eastbourne employer: Job Search Place Limited
Join our premium dealership in Brighton, where we prioritise your professional growth through structured, manufacturer-accredited training and a supportive work culture. With competitive earnings potential and a focus on elite customer care, we offer a dynamic environment that rewards hard work and fosters long-term career success. Experience the unique advantage of being part of a high-performing team dedicated to excellence in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor Premium Dealer 40K OTE in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor Premium Dealer 40K OTE in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
