At a Glance
- Tasks: Lead a dynamic reservations team and enhance guest experiences.
- Company: Join Jupiter Hotels Ltd, a leader in hospitality with a focus on growth.
- Benefits: Gain leadership experience, competitive pay, and opportunities for career progression.
- Other info: Be part of a supportive team that values innovation and continuous improvement.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in reservations or contact-centre roles; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Jupiter Hotels Ltd - Central Reservations Office
This is a brilliant step-up role for an experienced reservations professional who is ready to move into broader leadership, exposure and commercial influence.
As Assistant Central Reservations Office Manager, you'll be helping to lead a centralised reservations function that sits at the heart of the commercial and guest journey. You'll balance day-to-day operational excellence with coaching, performance management and a growing understanding of how reservations performance drives revenue, conversion and guest satisfaction across the wider hotel portfolio.
This role is ideal for someone who enjoys being close to the detail, thrives on improving processes, and wants visibility into how strategic commercial decisions are made - while still having the space to develop their leadership style.
The RoleWorking closely with the Central Reservations Office Manager, you'll help ensure the reservations team consistently delivers a high-quality, efficient and guest-focused service. You'll support the coordination of daily activity, help manage workload, and act as a go-to escalation point for both the team and hotel partners.
You'll play an active role in coaching and developing Reservations Advisors, supporting onboarding, training and ongoing performance conversations. You'll also contribute to team engagement, rota planning and cover, helping create a positive, structured and accountable working environment.
Beyond the day-to-day, you'll be encouraged to get involved in reporting, quality monitoring and continuous improvement activity - identifying trends, spotting opportunities to improve conversion, and supporting initiatives that enhance both commercial performance and the guest experience.
What We're Looking ForYou'll already have solid experience within a reservations or contact-centre-style hospitality environment and be comfortable handling volume, complexity and competing priorities. You may already be acting as a senior advisor, team lead or deputy - or you may simply be ready for that next step.
You'll bring a calm, organised approach, confidence when dealing with people, and a genuine interest in developing others. Strong communication skills are key, alongside good commercial awareness and an appetite to learn how central reservations fits into the broader revenue picture.
Leadership experience doesn't need to be formal - what matters most is your potential, credibility with peers, and desire to grow.
Why Join Us?You'll be joining a central function with real influence, working closely with commercial, operations and hotel teams across the wider business. This role offers exposure, development and progression, with the opportunity to build leadership capability while remaining hands-on and connected to the guest journey.
If you're looking for a step-up role that blends people leadership, operational excellence and commercial visibility, this is a fantastic opportunity to move your career forward.
Interested? If this sounds like the right next move for you, we'd love to hear from you.
Assistant Central Reservations Office Manager in Eastbourne employer: Job Search Place Limited
At Jupiter Hotels Ltd, we pride ourselves on fostering a dynamic and supportive work environment where your contributions truly matter. As an Assistant Central Reservations Office Manager, you'll benefit from extensive professional development opportunities, a collaborative culture that values innovation, and the chance to influence guest experiences across our hotel portfolio. Join us in a role that not only enhances your leadership skills but also allows you to make a tangible impact on our commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Central Reservations Office Manager in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Jupiter Hotels Ltd. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand how the Central Reservations Office operates and think of ways you can contribute to improving processes and guest satisfaction.
✨Tip Number 3
Showcase your leadership potential during interviews. Share examples of how you've coached or developed others in previous roles, even if it wasn't in a formal capacity. We love to see that growth mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Jupiter Hotels Ltd.
We think you need these skills to ace Assistant Central Reservations Office Manager in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Central Reservations Office Manager role. Highlight your reservations experience and any leadership roles you've had, even if they weren't formal.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved processes or led teams in the past, and show your enthusiasm for joining our team at Jupiter Hotels.
Showcase Your Communication Skills:Since strong communication is key for this position, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the role of an Assistant Central Reservations Office Manager. Brush up on your knowledge of reservations processes, guest satisfaction metrics, and how they impact revenue. This will show that you’re not just interested in the job, but that you understand its importance.
✨Showcase Your Leadership Potential
Even if you haven’t held a formal leadership position, think of examples where you've taken the lead or helped others grow. Be ready to discuss how you’ve coached team members or improved processes in your previous roles. This will demonstrate your readiness for the step-up into a leadership role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a high volume of reservations or resolving conflicts within the team. Practise your responses to these scenarios, focusing on your calm and organised approach, as well as your ability to prioritise tasks effectively.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
