Early Resolution Officer

This role sits at the front end of Manchester's Renters' Rights Advice service, providing early, practical support so situations can be addressed quickly and fairly. It is a fast paced, hands on role where no two days look the same. You'll deal with a range of enquiries, supporting tenants at risk of losing their home and working with landlords and agents to resolve issues early. The focus is on early intervention, problem solving and preventing issues from escalating into homelessness or more complex disputes.

You will identify housing risks early, provide clear advice, and help stabilise situations before they escalate. By stepping in at the right time, you'll help prevent avoidable homelessness, support better outcomes across the private rented sector, and reduce pressure on statutory services.

Key Responsibilities

• Early intervention and problem solving for tenants, landlords, and agents.
• Assessment of housing risk and determination of appropriate next steps.
• Provision of clear, practical advice to stabilise situations before they become severe.
• Collaboration with partner services to support the wider homelessness system.

Candidate Requirements

Essential

• Strong communication skills to explain information clearly and support people in sensitive or challenging situations.
• Good problem solving and decision making skills to assess housing risk and identify appropriate next steps.
• Analytical skills to gather and use information from different sources to inform decisions.
• Ability to plan and organise work effectively, managing competing priorities and working at pace.
• Confidence using ICT systems and maintaining accurate records.
• Experience working in housing, homelessness, advice or a similar customer focused environment.
• Ability to apply guidance or legislation in a practical, real world way.

Desirable

• Experience working in the private rented sector, with tenants, landlords or letting agents.
• Knowledge of housing legislation, including the Renters' Rights Act.
• Experience of early intervention, crisis response or stabilising urgent situations.
• Experience working across services or with partner organisations.

Benefits

• Generous holiday allowance: up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave can be purchased.
• Enrolment in the UK's largest local government pension scheme, with life cover of three times your salary as a lump sum.
• Enhanced parental and carers leave.
• Access to a range of discounts including shopping, holidays, phone contracts, cycle to work scheme, free flu jabs and eye tests.
• Opportunities for learning and growth: workshops, training, apprenticeships, and qualifications.
• Good Employment Charter membership: secure, flexible work, fairness, annual pay review, and support from trade unions.
• Up to three days of pro rata paid volunteering leave.

Equality, Diversity & Inclusion

We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people. We guarantee assessments for applicants who meet the minimum shortlisting requirement and identify with at least one of the following: Armed Forces members or veterans, current or former care leavers, and those with a disability or long term condition. We are a Disability Confident Employer and offer workplace adjustments, specialist support networks and a commitment to accessibility.