At a Glance
- Tasks: Lead the Early Baggage Store team to ensure smooth operations and excellent passenger experiences.
- Company: Join a dynamic team at Edinburgh Airport, focused on delivering top-notch service.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Great career progression opportunities in a supportive and diverse workplace.
- Why this job: Be part of a fast-paced environment where your leadership makes a real difference.
- Qualifications: Experience in team leadership and operational environments, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The EASL EBS Duty Manager will oversee the Early Baggage Store (EBS). The responsibility of the EASL EBS Duty Manager is to ensure the operational area is resourced correctly and the best passenger experience is delivered. This role will be accountable for managing the EASL EBS operational team on a day-to-day basis. This role will be fully flexible, with shifts to cover a 24/7 operation.
What you'll be doing:
- Full accountability for the performance of the EASL EBS Team through close management of the resource (approx. 20-30 staff) on a shift basis.
- Oversee adherence to operational plans and ensure smooth running of processes.
- Conduct daily briefings with Ground Handling Agents, Baggage Controllers and EBS teams.
- Review operational forecasts and planning tools.
- Prepare daily operational plans and complete risk assessments.
- Full working knowledge of the airport operation and its processes to understand and report on performance against KPIs and SLAs.
- Work closely with airlines/handling agents, airport departments to understand specific requirements, ensure good communication and positive open working relationships to the benefit of the overall service provision.
- Ensure clear understanding of baggage processes and a close working with EAL Baggage controllers.
- Development of Early Baggage processes to ensure an efficient and robust operation is maintained.
- Keep up to date with changes to legislation and other requirements, to ensure Edinburgh Airport remains compliant, and communicate these to the Edinburgh Airport management team and/or Legal Director for review/consideration.
- Support the EAL Baggage Operations Manager in the development of the EASL team through annual appraisals, training requirements, 1-1 performance reviews, sickness and absence management of the team.
- Dealing with complaints within a timely manner and investigating all breaches of EBS processes.
- Provide a close working relationship with EAL Business Planning team around rostering to ensure plans are executed to meet operational peaks.
- This role will focus primarily on baggage operations, but may support wider EASL operational activities as required.
What we're looking for:
- You should be self-motivated with initiative and excellent interpersonal skills.
- The ability to manage own workload, deal with competing priorities and work with a minimum of supervision is essential.
- Excellent analytical and reporting skills.
- Effective communication and teamwork skills.
- Confident decision making and problem solving abilities.
- Organised, dependable, and detailed focus.
- This role will involve manual handling, so you will be comfortable with physical work, manual handling and spending long periods on your feet.
Experience:
- Experience in leading a team in the delivery of an EBS/Batch build baggage operation.
- Highly competent in use of IT packages including Word, Excel.
- Experience in a fast-paced or operational environment.
- Experience within an airport environment.
- Knowledge of manual handling or POPs training.
Desirable:
- Full UK driving license.
- Experience in baggage operations.
- Ability to pass an air driving medical.
- Basic IT skills (Microsoft Office, Tableau, SAC).
- Awareness of 5S methodology.
- IOSH training.
Early Bag Store Duty Manager employer: Job Search Place Limited
As an Early Bag Store Duty Manager at Edinburgh Airport, you will join a dynamic team dedicated to delivering exceptional passenger experiences in a fast-paced environment. Our commitment to employee growth is reflected in our supportive work culture, where you will have opportunities for training and development, alongside flexible shift patterns that accommodate a 24/7 operation. With a focus on teamwork and open communication, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Early Bag Store Duty Manager
✨Tip Number 1
Get to know the company inside out! Research Edinburgh Airport Services and their values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to the skills they're looking for. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Don’t forget to showcase your leadership skills! As a Duty Manager, you'll be overseeing a team, so be ready to discuss how you've successfully managed teams in the past and dealt with challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at EASL.
We think you need these skills to ace Early Bag Store Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Early Baggage Store Duty Manager role. Highlight your experience in leading teams and managing operations, especially in a fast-paced environment like an airport.
Show Off Your Skills:Don’t forget to showcase your key skills! We’re looking for self-motivated individuals with excellent interpersonal skills, so make sure to mention your decision-making and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get you into the recruitment process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Baggage Basics
Make sure you brush up on your knowledge of baggage operations and processes. Familiarise yourself with the key responsibilities of the EASL EBS Duty Manager role, as well as any relevant legislation. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed competing priorities. Think about how you can demonstrate your ability to motivate staff and ensure smooth operations, as this is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves daily briefings and collaboration with various teams, being able to communicate effectively will be key. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Competency Questions
Since the interview will focus on competencies, prepare for questions that assess your problem-solving abilities and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear, concise examples.
