At a Glance
- Tasks: Support customers and colleagues, ensuring a world-class experience every day.
- Company: Join a growing multilingual team at Optos in Dunfermline.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with the chance to use your language skills.
- Why this job: Make a real difference by delivering exceptional customer service.
- Qualifications: Strong organisational skills and a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
This growing multilingual team based in Dunfermline is responsible for supporting Optos's Customers across the European region. The role involves day to day support for Customers and Customer Service colleagues. The team remit is to deliver a world class experience to all Optos Customers at all times. This is a multi-disciplined role and requires someone with a passion for excellence and a drive to maintain high levels of Customer Satisfaction. Exceptional organisational skills are essential.
Essential duties and responsibilities include:
- Triaging of incoming emails in shared Customer Service mailboxes
- Planning and scheduling of Support activities for Customers
- Creating CRM cases from Customer emails and calls
- Resolve phone, email and fax enquiries from internal and external Customers
- Sales order processing and shipment tracking
- Back order management
- Processing incoming and outgoing post
- Preparation of reports and documents using Excel, Word and Power Point
- Proactively follow up on completed repairs to ensure timely invoicing
- Draft, prepare and process service agreement contracts for existing customers
- Prepare monthly customer mailshot, ensuring accurate content
Requirements:
- Degree level standard of education or equivalent experience
- Strong organisational skills
- A 2nd language in addition to English would be a benefit (German, Spanish, French)
- Total commitment to providing an exceptional customer experience
- Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems
- Strong attention to detail
- Excellent verbal and written communication skills
- Computer literate - Excellent Excel, Word and Power Point skills
- Team player
Customer Service Administrator in Dunfermline employer: Job Search Place Limited
Optos is an exceptional employer located in Dunfermline, offering a vibrant work culture that prioritises customer satisfaction and employee development. With a commitment to excellence, employees benefit from a supportive multilingual team environment, opportunities for growth, and the chance to make a meaningful impact in delivering world-class service to customers across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Dunfermline
✨Tip Number 1
Get to know the company! Research Optos and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Customer Service Administrator role.
We think you need these skills to ace Customer Service Administrator in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your organisational skills and any relevant experience in customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer experiences and how you can contribute to our multilingual team. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to mention your computer skills, especially with Excel, Word, and PowerPoint. If you have experience with CRM systems or managing multiple tasks, let us know! We love detail-oriented candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially in a multilingual context. Think about examples from your past experiences that showcase your ability to maintain high levels of customer satisfaction.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational skills, prepare to demonstrate how you manage multiple tasks effectively. You could share specific tools or methods you use to stay organised, like prioritising emails or scheduling support activities.
✨Familiarise Yourself with CRM Systems
Get to grips with common CRM systems and be prepared to discuss your experience with them. If you’ve created cases from customer interactions before, have a couple of examples ready to illustrate your familiarity with these processes.
✨Highlight Your Language Skills
If you speak a second language, make sure to mention it! This role values multilingual abilities, so be ready to explain how your language skills can enhance customer interactions and contribute to a world-class experience for Optos's customers.
