At a Glance
- Tasks: Engage with customers daily, resolving queries and ensuring satisfaction.
- Company: Join one of the UK's fastest-growing online print shops with a passionate team.
- Benefits: Enjoy 22 days holiday, staff discounts, and exciting company events.
- Other info: Be part of a dynamic team where your growth is our priority.
- Why this job: Kickstart your career in a supportive environment with rapid advancement opportunities.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
The predicted salary is between 25000 - 30000 £ per year.
We are one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.
We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At our Customer Service (CS) team isn't just a department-it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.
Responsibilities
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills
- Demonstrate good telephone manner, understanding and empathy skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts & Friends and Family discounts on print
- Cycle to work scheme, Home & Tech Scheme and EV scheme
- Breakfast and drinks provided
- Summer and Christmas Parties
- Street food days
- Access to Perkbox and Employee Assistance Programmes
- Enhanced parental leave
- Employee referral scheme
Customer Services Advisor in Dudley employer: Job Search Place Limited
As one of the largest and fastest growing online print shops in the UK, we pride ourselves on our vibrant and innovative work culture in Cramlington. Our Customer Service team is not just a department; it's the heart of our organisation, offering rapid career advancement opportunities and a supportive environment where employees can thrive. With a range of benefits including generous holiday allowances, staff discounts, and regular social events, we ensure that our team feels valued and motivated to contribute to our mission of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Dudley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their passionate crew.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll be dealing with customers daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our vibrant team and ready to embark on an exciting journey with us.
We think you need these skills to ace Customer Services Advisor in Dudley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We love seeing candidates who are genuinely excited about helping others and being part of our vibrant team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with our mission to be creative and innovative in customer service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your enthusiasm for the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, you'll need to demonstrate excellent communication and problem-solving skills. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. This will highlight your ability to deal with customers in a polite and professional manner.
✨Prepare for Common Scenarios
Think about common customer service scenarios that might come up during the interview. For instance, how would you handle an unhappy customer? Practising your responses to these situations can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for advancement, or what a typical day looks like in the Customer Service team. This shows your interest in the role and helps you gauge if it’s the right fit for you.
