At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Must be 18 or over due to early morning shifts and safety regulations.
- Why this job: Be a key player in creating a vibrant shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Sunday: 10:00-18:00
- Monday: 05:00-13:00
- Wednesday: 13:00-21:00
- Thursday: 13:00-21:00
- Friday: 13:00-21:00
- Week 2
- Monday: 08:30-16:30
- Tuesday: 05:00-13:00
- Wednesday: 13:00-21:00
- Friday: 05:00-13:00
- Saturday: 13:00-21:00
Under 18 disclaimer: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Dorking employer: Job Search Place Limited
As a Shift Lead at our Dorking location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture where every colleague is empowered to excel. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within a supportive environment. Join us to make a meaningful impact in a role that not only enhances your skills but also contributes to a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Dorking
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help us understand what they value and how we can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and show off our skills as a Shift Lead.
✨Tip Number 3
Dress the part! Make sure we look smart and professional for the interview. First impressions count, and we want to show that we’re ready to lead the team.
✨Tip Number 4
Follow up after the interview! A quick thank you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Dorking
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you can coordinate resources and drive productivity, so share specific examples that demonstrate your ability to lead effectively.
Be Clear About Your Availability:Since this role involves a specific work pattern, be upfront about your availability in your application. We appreciate candidates who can align with our schedule, so let us know when you're available to work, especially those early mornings!
Emphasise Customer Service Experience:Customer service is key in this role, so don’t forget to mention any relevant experience you have. We love candidates who can model great customer service, so share stories that showcase your ability to create a positive atmosphere for customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to complete your application. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a welcoming atmosphere and ensure a quick payment experience for shoppers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, especially during busy periods. Prepare to discuss how you'd manage the store's opening and closing procedures, including cash handling and compliance. Showing that you can think on your feet will impress the interviewers.
