At a Glance
- Tasks: Support patients by guiding them to the right healthcare professionals and managing reception duties.
- Company: Northfield Surgery, dedicated to excellent patient care in a friendly environment.
- Benefits: Full-time position with opportunities for personal growth and development.
- Other info: Join a positive learning environment with a focus on community health.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Experience in customer service and a passion for healthcare.
The predicted salary is between 37000 - 44000 £ per year.
Northfield Surgery is looking to recruit full-time receptionists to join our experienced team. We pride ourselves in providing excellent patient care whilst maintaining a friendly working environment.
Main duties of the job:
- Support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.
- Undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
About us:
We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being. We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.
Job responsibilities:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the caller's requests appropriately.
- Process patient requests for appointments.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Enter read-code data on SystmOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
- Action incoming emails.
Person Specification:
- Experience working in a customer/patient facing role.
- Experience working in a healthcare environment.
Receptionist/ Care Navigator in Doncaster employer: Job Search Place Limited
Northfield Surgery is an exceptional employer that prioritises both patient care and employee development within a supportive and friendly environment. Our commitment to holistic healthcare and community integration empowers staff to grow professionally while making a meaningful impact on patients' lives. Join us to be part of a dedicated team that values collaboration, learning, and the well-being of both our patients and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/ Care Navigator in Doncaster
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Job Search Place Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Job Search Place Limited.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Receptionist/ Care Navigator in Doncaster
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
