At a Glance
- Tasks: Be the friendly face of our urgent care team, greeting patients and managing information.
- Company: Join a passionate social enterprise focused on health and wellbeing.
- Benefits: Enjoy NHS pension, cycle scheme, attendance bonus, and free tea & coffee.
- Other info: Flexible shifts available in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good communication skills, empathy, and experience with the public are essential.
The predicted salary is between 26000 - 28000 £ per year.
We are looking for a Receptionist to join our busy team at Doncaster Urgent Treatment Centre and Same Day Health Centre.
Hours: 27 hours per week
Main duties of the job:
- Your role will be the front facing receptionist of the Emergency care services in Doncaster.
- You will be the first point of contact for all patients, visitors and staff including drivers, call handlers and clinical staff during your shift.
- You will work a variety of shifts covering days, evenings and nights, as we are open 24 hours a day, 365 days a year.
About us:
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does.
Benefits:
- NHS Pension
- Cycle to Work Scheme
- Attendance Bonus
- Free Tea & Coffee
- Eye Care Contributions
Job responsibilities:
- To greet patients and process information received accurately.
- To be able to follow strict procedures and protocols at all times.
- Utilise the appointment diaries via Adastra and HISS.
- Work effectively under pressure in a calm & confident manner.
- Inform clinicians of any deteriorating patients in the waiting room.
- When necessary, to be able to complete stocktakes of medical equipment.
- To complete routine administration checks when working overnight.
- Ensure full patient confidentiality at all times.
- To work individually or as part of a team.
- To undertake all relevant training consistent with the requirements of the post.
- To be flexible in roles undertaken according to the business need.
- To adhere to FCMS Policies and Procedures at all times.
General:
- To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery.
- Maintain good relationships with other members of staff and stakeholders across all disciplines.
- To follow safe working practices and to comply with local Health and Safety policies and procedures.
- To recognise the importance of patient experience and patient feedback.
- Be credible at all times whilst upholding our values.
- Understand patient satisfaction measures and encourage patients to provide feedback around service.
Information Governance:
- Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
- Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding:
- Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any.
- Safeguarding is everyone's responsibility.
Training and Support:
- Contribute to own training needs and participate in relevant in service training.
- Train and support new members of staff.
- Undertake mandatory training and complete in the timescale required.
- To attend staff meetings where required.
- Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
- The post holder will be expected to attend any necessary courses that provide relevant training.
Clinical Governance:
- Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts.
- Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services.
Qualifications:
- Car Driver
- EDCL or equivalent
- NVQ in business administration or equivalent
- GCSE/O Level English and Maths
Experience:
- Experience of dealing with the general public.
- Evidence of good organisational skills.
- Empathetic to staff and patient needs.
- Act with dignity and respect.
- Sound working knowledge of Microsoft packages including Word, Excel and Outlook.
- Ability to manage and prioritise workload whilst working under pressure.
- Excellent interpersonal skills including verbal and written communication.
- Be emotionally intelligent.
- Experience within a healthcare environment.
- Experience of working with clinical IT systems.
- Understanding and knowledge of Information Governance.
- Experience of knowledge of safeguarding.
Personal Qualities:
- Excellent oral and written skills.
- Excellent interpersonal skills with the ability to deal with difficult situations.
- Ability to adapt communication style in relation to the circumstance.
- Diplomatic/tactful and understands the importance of confidentiality.
- Ability to work calmly under pressure.
- Enthusiastic and positive.
- Openness to learn new skills and apply these within the role.
- Professional conduct.
- Able to demonstrate compassion.
- Self-motivation.
- Smart appearance.
- Always aims for the best possible outcome for both staff and patients.
- Flexible.
Disability Confident Employer:
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£13 an hour with Evening, Weekend and Bank Holiday Enhancements.
Receptionist in Doncaster employer: Job Search Place Limited
At FCMS, we pride ourselves on being a supportive and dynamic employer, dedicated to the health and wellbeing of our community. Our Receptionist role at the Doncaster Urgent Treatment Centre offers a unique opportunity to be at the forefront of patient care, with flexible shift patterns and a strong emphasis on employee development through ongoing training and support. Enjoy benefits such as an NHS Pension, Cycle to Work Scheme, and a collaborative work culture that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Doncaster
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what a receptionist does at an urgent treatment centre. This will help you tailor your approach during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to be friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the workplace culture and expectations. They might even give you a heads-up about the interview process!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our amazing team at FCMS!
We think you need these skills to ace Receptionist in Doncaster
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our amazing team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific duties from the job description that you’ve excelled in before, like dealing with the public or managing workloads under pressure.
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences concise. This makes it easier for us to see your qualifications and understand why you’d be a great fit for the Receptionist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Doncaster Urgent Treatment Centre. Familiarise yourself with the key duties like greeting patients, managing appointment diaries, and maintaining patient confidentiality. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
As the first point of contact for patients and staff, excellent communication is crucial. Prepare examples of how you've effectively dealt with the public in previous roles. Highlight your ability to remain calm under pressure and adapt your communication style to different situations.
✨Demonstrate Your Flexibility
The job requires working various shifts, so be ready to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed changing schedules or worked in dynamic environments, showing that you're a team player who can handle the demands of a busy healthcare setting.
✨Emphasise Your Commitment to Patient Care
FCMS values patient experience highly, so it's important to convey your dedication to providing excellent service. Prepare to discuss how you would handle difficult situations with empathy and professionalism, and be ready to share any relevant experiences that showcase your commitment to patient care.
