At a Glance
- Tasks: Support operations by processing samples, fulfilling orders, and ensuring customer satisfaction.
- Company: Join a leading laboratory focused on quality and teamwork.
- Benefits: Competitive salary, safety training, and opportunities for growth.
- Other info: Safety-first environment with comprehensive training provided.
- Why this job: Be part of a dynamic team making a real difference in operations.
- Qualifications: High school diploma, detail-oriented, and able to work under pressure.
The predicted salary is between 26004 - 26004 £ per year.
Our Operations Support Technicians take care of a variety of operational needs as the team is trained in fulfilling the responsibilities of our Sample Processing operations as well as Shipping operations, and occasional customer interaction when needed. Operations Support Technicians are professional, helpful and provide exceptional quality that consistently exceeds the customer's expectations. Ensuring accuracy when entering information and processing samples, fulfilling orders with the correct contents and sending the orders out on time are the main purpose of this role.
Essential Functions
- Performs duties as a Sample Processing Technician Level 1, Level 2 and Level 3
- Data entry of new accounts and equipment
- Performs duties of a Shipping Clerk L1-L3
- Documenting Customer Complaints including root cause analysis and long-term solutions
- Occasionally interacts with customers, management, and staff regarding accounts
- Assist with Continuous Improvement Projects (CIP) and Work Instructions (WI) development
- Cross train and assist in other departments, when needed
- Additional duties as required by management
Qualifications & Requirements
- Wearing of personal protective equipment as required
- Ability to work in a team environment
- Ability to work under pressure and deadlines
- Self-starter with the ability to work with minimal supervision
- Detail oriented
- Ability to multi-task
- Ability to interact with customers via telephone
- Ability to understand some technical information
- High School Diploma or equivalent
Safety Requirements
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. At POLARIS Laboratories, when going through the Laboratory it is required that you wear eye protection. International laboratories must follow their local laws and guidelines. Team members will be trained in the proper use and care of assigned PPE. POLARIS Laboratories provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. To ensure safety throughout the facility, all employees are required to maintain up to date HAZMAT, OSHA (or the local laws and guidelines for international labs), RCRA, Methylene Chloride, and General Laboratory Safety training as defined within the POLARIS Quality System.
Operations Support Technician in Doncaster employer: Job Search Place Limited
At POLARIS Laboratories, we pride ourselves on fostering a supportive and dynamic work environment where our Operations Support Technicians can thrive. With a strong emphasis on employee growth, we offer comprehensive training and cross-departmental opportunities that empower our team members to excel in their roles. Located in a state-of-the-art facility, we prioritise safety and well-being, ensuring that our employees have access to the necessary personal protective equipment and resources to perform their duties effectively while exceeding customer expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Technician in Doncaster
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Job Search Place Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Job Search Place Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Job Search Place Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Technician in Doncaster
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Job Search Place Limited:This is your chance to really connect with the team at Job Search Place Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Job Search Place Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Job Search Place Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Job Search Place Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
