At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, and great discounts on products.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: No specific experience needed, just be helpful and willing to learn.
The predicted salary is between 25000 - 26738 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster? You’ll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that requires more work and ownership – you’ll be there for the customer supporting them all the way.
Job Highlights
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships we can train you on the rest. This role is designed with flexibility in mind so you can schedule your own breaks, banking time and even work from home occasionally.
Responsibilities
- You will consult with customers, qualify their broadband‑related queries, diagnose problems and provide solutions or escalation guidance, ensuring a high level of customer satisfaction throughout the interaction.
Skills & Qualifications
- Naturally helpful, calm and able to build relationships
- Excellent communication skills
- Ability to work independently and manage time effectively
- Willingness to learn technical support skills
Benefits
- Starting salary of £26,116, rising to £26,738 after 8 months, plus incentives and bonuses
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
- Market‑leading paid carer's leave, up to 2 weeks off for carers to give extra support to colleagues caring for disabled, ill or elderly family or friends
- Family Leave – equalised maternity, paternity and adoption leave, 18 weeks full pay and 8 weeks half pay in the first year, flexible to grow your family
- Huge discounts on EE & BT products, including your Mobile and Broadband, saving you hundreds of pounds each year
- Support in carving your own career path – we are passionate about developing people and supporting your career goals
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front
- Volunteering days to give back to your local community
- Optional private healthcare and dental protection for you and your family
Workplace & Culture
We provide a great team culture, meaningful support and tailored training to help you build a lasting career.
Customer Service Advisor in Doncaster employer: Job Search Place Limited
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets finance. With a strong emphasis on employee growth, comprehensive benefits including healthcare and competitive vacation policies, and a culture that fosters collaboration and creativity, this role as a VP Software Engineer provides a unique opportunity to be at the forefront of AI-driven technology in global markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
