At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support community initiatives.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-owned culture.
- Benefits: Enjoy competitive pay, discounts, and opportunities to engage in community projects.
- Other info: Flexible full-time hours with great career growth potential.
- Why this job: Be a role model, inspire your team, and make a real impact in your community.
- Qualifications: Must be 18+, with retail experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: EUROSPAR Moat Street - 104 Moat St, Donaghadee, Down, BT21 0ED.
About the Henderson Group: Henderson Group is Northern Ireland's leading foodservice provider, with subsidiaries Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and were ranked 5th in the Ulster Business Top 100 Companies 2024. We are a family owned, Investors in People accredited organisation that values Ambition, Customer First, Teamwork and Integrity.
Role Overview: Reporting to the Assistant Manager and/or Store Manager, you will help lead the store team to provide a shopping experience that exceeds customer expectations and benefits the local community.
Responsibilities:
- Work with the Assistant Manager and/or Store Manager to lead the store team in following store policies, standards and practices.
- Take responsibility for the store in the absence of other leaders, including keyholder duties.
- Act as a positive role model and represent the company values.
- Train, manage workload and support your team, ensuring resources are deployed effectively to deliver the best customer experience.
- Support the Store Manager to maximise store performance by understanding and implementing the store plan and priorities.
- Promote and participate in community initiatives alongside the store team.
- Cover the Post Office when required as part of the role.
Skills and Qualifications:
- Must be aged 18 years or over and have previous retail experience, including at least 6 months at a supervisory level leading a customer focused team.
- Strong listening, interaction and communication skills with customers and team members.
- Target driven mindset to help the store achieve its business plans and focus on continuous improvement.
- Ability to inspire others to perform at their best for each other and the customer.
Values Alignment:
- Ambition - Strive to be better and seek new challenges.
- Customer First - Provide exceptional service and support communities.
- Teamwork - Succeed together, share knowledge and help colleagues.
- Integrity - Be fair, honest, ethical, respectful, inclusive and champion diversity.
Benefits: The role offers competitive pay, employee assistance programmes, discount schemes across UK/Ireland grocery and fuel outlets, staff discounts at SPAR/EUROSPAR Henderson Group stores, and engagement in community projects such as defibrillator installations and school sports days.
Working Hours: Full time position at 42.5 hours per week, with availability for morning, evening and weekend shifts between 6:00am and 11:00pm, Monday to Sunday. Flexibility in shift coverage is required. Shortlisted candidates may discuss shift patterns in detail during interview.
Team Leader - Moat Street in Donaghadee employer: Job Search Place Limited
Henderson Group is an exceptional employer, renowned for its commitment to employee development and community engagement. With a strong focus on teamwork, integrity, and customer service, employees enjoy competitive pay, comprehensive benefits, and opportunities to participate in meaningful local initiatives. Working at the EUROSPAR Moat Street location not only offers a dynamic retail environment but also fosters a supportive culture where ambition and collaboration thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Moat Street in Donaghadee
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Team Leader - Moat Street in Donaghadee
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
