At a Glance
- Tasks: Deliver outstanding customer service and assist with banking transactions in a busy branch.
- Company: Join HSBC, a leading bank committed to diversity and inclusion.
- Benefits: Starting salary of £25,000, over six weeks' holiday, and employee discounts.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Make a real difference by helping customers navigate their banking needs.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactions or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self‑service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us.
Responsibilities
- Provide exceptional face‑to‑face customer service in a timely manner whilst working in a fast‑paced busy Branch environment and adhering to our policies and procedures.
- Process a wide range of transactions, whilst maintaining a high degree of accuracy.
- Have excellent attention to detail.
- Play a supporting role in educating our customers around HSBC self‑service devices and alternative digital banking platforms.
- Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.
What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
- The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service.
- Be resilient to a continuously changing environment.
When & where you'll work
This is a full‑time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30. Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months; we are unable to offer sponsorship for this role. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You'll receive full training in‑branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You'll Get
- We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.
- Over six weeks' holiday. This includes bank and public holidays with the option to buy more.
- Perks at Work Benefit access to 30,000+ national & local employee discounts.
- A market‑leading employer pension contribution.
- Life Assurance, equivalent to four times your annual salary.
- Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Open up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neuro‑divergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.
Customer Services Representative in Dolgellau employer: Job Search Place Limited
HSBC is an exceptional employer that prioritises employee growth and well-being, offering a competitive starting salary of £25,000 along with extensive benefits such as over six weeks' holiday, a market-leading pension contribution, and access to a flexible benefits platform. Our inclusive work culture fosters diversity and collaboration, ensuring that every team member feels valued and empowered to deliver outstanding customer service in a dynamic branch environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Dolgellau
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HSBC. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle various situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, focus on how you engage with others. Use examples from past experiences where you’ve built strong connections or resolved issues effectively. This is key for a Customer Service Representative role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Representative in Dolgellau
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at HSBC.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your communication skills and any experience you have in customer service, as these are key to impressing us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, attention to detail is crucial in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is a big plus for a digital banking role!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand HSBC's products and services. Familiarise yourself with their self-service devices and digital platforms. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Practice articulating your thoughts clearly and empathetically. You might even want to role-play common customer scenarios with a friend to get comfortable with engaging conversations.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to take ownership and resolve issues effectively.
✨Embrace Change
HSBC operates in a fast-paced environment, so it's important to show your resilience. Share examples of how you've adapted to changes in previous roles or how you handle stress. This will demonstrate that you're ready to thrive in a dynamic setting.
