At a Glance
- Tasks: Drive revenue growth and manage key accounts in a luxury hotel environment.
- Company: Join the award-winning Mandarin Oriental, known for exceptional service and luxury experiences.
- Benefits: Enjoy competitive salary, health benefits, and unique learning opportunities.
- Other info: Opportunities for career growth and global travel perks.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: 7+ years in sales with strong expertise in the UK travel market.
The predicted salary is between 80000 - 100000 £ per year.
Mandarin Oriental is looking for a Director, Global Sales to join our Global Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Based at the Corporate Office in London, within the Commercial function, the Director, Global Sales plays a key role in driving revenue growth across the global portfolio. The role focuses on strategic account management, business development, and the implementation of a well-defined sales strategy in line with Mandarin Oriental objectives and targets. Acting as a key commercial partner, this position supports hotels and corporate teams in maximising revenue opportunities and strengthening client relationships across key markets.
The Director, Global Sales operates with a strong commercial mindset, deep market knowledge, and a results-driven approach, enabling both senior leadership and hotel teams to enhance performance through targeted sales initiatives, data-driven insights, and effective client engagement.
Responsibilities
- Account Management & Business Development: Manage a portfolio of top accounts in line with the regional account list, evaluating and executing key account plans to drive revenue growth. Deliver against the Sales Incentive Plan (KPIs) in alignment with Global Sales strategy, including annual account reviews, proactive client engagement, and targeted prospecting. Proactively drive Group business across the existing client base and wider market, identifying opportunities for incremental revenue growth. Actively manage and grow market share within the Fan Club portfolio and support programme development.
- Client Engagement & Sales Strategy: Build and maintain strong client relationships by understanding business needs and aligning solutions to drive engagement and bookings. Leverage sales strategies, tools, and systems to maximise account performance and conversion. Plan, manage, and participate in regional and global sales events, including client engagement initiatives and educational programmes.
- Hotel & Corporate Collaboration: Strategically support hotels through participation in performance calls, internal business reviews, and regional revenue/sales meetings. Maintain strong working relationships with all Mandarin Oriental hotels and Head Office teams to ensure alignment and effective collaboration. Ensure timely, informative responses to enquiries, quality lead generation, and thorough qualification of accounts.
- Market Intelligence & Performance Analysis: Monitor and report on market trends, competitor activities, and client feedback to support strategic decision-making. Analyse and interpret data from tools such as Hotelligence/Agency360, STR, and Power BI to track performance and identify growth opportunities.
As Director, Global Sales, we expect from you:
- Bachelor's degree preferably in Hotel Management, Business Administration, or Marketing.
- 7+ years' experience in hotels, travel trade, or a similar fast-paced industry, with Global Sales experience considered an asset.
- Strong expertise in the UK travel market.
- Proven track record of delivering against ambitious revenue and growth targets.
- Demonstrated ability to develop and grow key accounts and influence senior stakeholders.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical skills with the ability to interpret data and support decision-making.
- Highly adaptable, with the ability to manage shifting priorities in a fast-paced environment.
- Fluent in English; additional European languages are advantageous.
Our Commitment to You
- Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
- MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
- Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
- Retirement Plans: We reciprocate your commitment with competitive retirement plans.
- Local Benefits: Competitive salary and benefits package.
Director, Global Sales employer: Job Search Place Limited
Mandarin Oriental is an exceptional employer that fosters a collaborative and growth-oriented work culture, making it an ideal place for the Director, Global Sales role. With a commitment to employee development through tailored learning programmes, competitive health benefits, and unique perks like complimentary stays at luxurious properties, we ensure our team thrives both personally and professionally. Located in London, our corporate office offers a dynamic environment where innovation meets tradition, empowering you to drive revenue growth while building lasting client relationships in the world of luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Sales
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director, Global Sales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
