At a Glance
- Tasks: Lead client engagement and build strong relationships with key stakeholders in the energy sector.
- Company: Join Dow Jones Energy, a leader in market intelligence and analytics.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Collaborative culture with opportunities for career development and innovation.
- Why this job: Shape client success and influence product direction in a dynamic environment.
- Qualifications: Experience in relationship management and a passion for client engagement.
The predicted salary is between 80000 - 100000 £ per year.
About Dow Jones Energy
Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high stakes commercial decisions in volatile and fast evolving markets.
Responsibilities
- Champion a culture of exceptional client engagement within your assigned accounts.
- Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
- Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience.
- Work closely with Sales, Product, Editorial, and Research teams - breaking down silos and creating the conditions for genuine commercial partnership across the organization.
- Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross sell, upsell, and strategic account expansion.
- Translate client insight and market knowledge into actionable commercial strategies.
- Ensure clients are supported through the full commercial lifecycle - from onboarding and adoption through retention and renewal.
- Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise wide licenses.
- Act as the voice of the client internally.
- Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
- Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity.
- Keep detailed records in CRM systems to support commercial planning and leadership reporting.
- Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.
Qualifications
- Proven experience in senior relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services, with a strong understanding of the market landscape and client decision making.
- A genuine passion for client engagement and a track record of building long term, growth oriented partnerships.
- Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals.
- Comfortable interpreting usage data, account trends, and market signals to inform client strategy.
- Exceptional written and verbal communication skills.
- Proven experience engaging directly with senior stakeholders, both internally and externally.
- A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision making of energy market participants.
- Experienced with CRM platforms, preferably Salesforce.
What You Will Gain
- A high visibility role at the intersection of commercial strategy, client success, and product - with direct exposure to some of the most sophisticated energy market participants in the world.
- The opportunity to shape how Dow Jones Energy shows up for its most critical clients, influencing both go to market execution and product direction.
- A collaborative, cross functional culture that values intellectual curiosity, client empathy, and commercial acumen.
- Career development within a global organization committed to innovation, excellence, and the continued evolution of energy market intelligence.
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.
Director, Client Management employer: Job Search Place Limited
At Dow Jones Energy, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Director of Client Management, you will have the opportunity to engage with leading energy market participants while benefiting from comprehensive healthcare plans, generous paid time off, and robust career development opportunities within a global organisation. Our commitment to employee growth and well-being, combined with a focus on client success, makes Dow Jones Energy a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Dow Jones Energy thoroughly—know their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your experience in client management and how it aligns with the job description. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Director, Client Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client management and relationship building. We want to see how your skills align with the role of Director, Client Management at Dow Jones Energy.
Showcase Your Passion:Let your enthusiasm for client engagement shine through! Share examples of how you've built long-term partnerships and driven client success in previous roles. We love seeing genuine passion in applications.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Dow Jones Energy.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Management Stuff
Make sure you brush up on your knowledge of client management strategies, especially in the energy sector. Be ready to discuss how you've built long-term partnerships and driven client engagement in previous roles. This will show that you understand the nuances of the industry and can bring valuable insights to Dow Jones Energy.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various teams like Sales, Product, and Editorial, be prepared to share examples of how you've successfully collaborated across departments. Highlight any experiences where you broke down silos and created a cohesive approach to client management.
✨Communicate Clearly and Confidently
Exceptional communication is key for this position. Practice articulating complex ideas in simple terms, especially when discussing product capabilities and client needs. You want to demonstrate that you can engage with senior stakeholders and convey value effectively.
✨Be Data-Driven
Familiarise yourself with interpreting usage data and market trends. Be ready to discuss how you've used data to inform client strategies and identify growth opportunities. This will show that you're not just about building relationships but also about driving results through informed decision-making.
