At a Glance
- Tasks: Lead the new terrace team, delivering exceptional hospitality and guest experiences.
- Company: Join The Lanesborough, a luxury hotel known for its refined service and elegance.
- Benefits: Competitive salary, health perks, career growth opportunities, and discounts in the local area.
- Other info: Enjoy social events, recognition programmes, and a supportive team culture.
- Why this job: Be part of an exciting new opening and shape a unique guest experience from the start.
- Qualifications: Experience in luxury bar management and excellent beverage knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages.
Candidate Profile
As Deputy Terrace Manager, you will take pride in delivering refined hospitality, with a natural ability to engage guests and build meaningful, long standing relationships. This is a unique opportunity to be part of the opening of a new terrace within the hotel, contributing to the creation of a distinctive guest experience from its very beginning. You will support the day to day management of the terrace, ensuring service is consistently courteous, professional and attentive. You will be visible on the floor, leading by example and ensuring each guest interaction reflects the elegance and service standards of the hotel. You will play an active role in shaping the culture of the team, encouraging thoughtful ideas and supporting collaboration across the wider Food & Beverage department. Developing the skills and confidence of the bar team will be central to your role, through effective training, coaching and mentoring. Flexibility is essential, as the role may require covering a variety of shifts.
Key Requirements
- Supervisory or managerial bar experience in a luxury establishment essential and experience within London is desired.
- Excellent beverage product knowledge is essential.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Proven ability to lead, motivate and develop a team.
- Confident with various procedures such as performance reviews, recruitment and training.
- Please note this role may require an element of manual handling.
Financial Wellbeing
- Competitive salary package
- Discretionary Company Sick Pay
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, and Whitehall
Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities
- EAP - Employee Assistance Programme
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Deputy Terrace Manager employer: Job Search Place Limited
The Lanesborough is an exceptional employer that offers a unique opportunity to be part of the exciting opening of a new terrace, allowing you to shape a distinctive guest experience from the ground up. With a strong focus on employee growth through internal training and development programmes, alongside a supportive work culture that values collaboration and recognition, you will thrive in an environment that prioritises both your professional and personal well-being. Located in the heart of London, The Lanesborough provides competitive benefits, including generous discounts, health and wellness initiatives, and opportunities for career advancement, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Terrace Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Terrace Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
