At a Glance
- Tasks: Lead retail operations on match days and events, ensuring high service standards.
- Company: Join a dynamic team at the iconic Etihad Stadium.
- Benefits: Enjoy private medical insurance, generous holiday allowance, and career development opportunities.
- Other info: Be part of a collaborative culture with excellent growth potential.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or similar service environments.
The predicted salary is between 40000 - 50000 £ per year.
The Deputy Head of Retail Operations is the number two to the Head of Retail Operations, playing a key role in leading the day to day delivery of Retail operations across General Admission and Premium Retail environments, across the Etihad Stadium. This is a hands-on leadership role, responsible for driving match day execution, supporting operational planning, and leading teams across both Retail and Premium areas. You will take ownership of key areas of the operation, stepping in to lead in the absence of the Head of Retail Operations, while also supporting the ongoing development, structure, and performance of the department. This role combines operational delivery with leadership and development, within a fast-paced, high-volume environment.
Key Responsibilities
- Match Day & Event Leadership
- Lead Retail operations on match days and events
- Operate effectively within a complex stadium environment, delivering high volume service across the Retail department
- Run briefings and manage salaried managers, supervisors, and casual teams
- Ensure operational standards, service delivery, and compliance are met
- Act as a senior escalation point during live events
- Operational Ownership
- Take ownership of specific Retail areas or work streams as required
- Support event planning, build, and post event processes
- Oversee stock readiness, set up standards, and operational execution
- Ensure consistency across all outlets and service points
- Support medium term operational planning and readiness for future growth across the Retail department
- Team Leadership & Development
- Support the Head of Retail in leading and developing the salaried team
- Coach supervisors and section managers to improve performance
- Help build a strong, engaged casual workforce
- Step up to lead the full operation when required
- Commercial & Performance Focus
- Support delivery of revenue targets and spend per head
- Monitor labour, stock, and wastage to support cost control
- Identify opportunities to improve efficiency and performance
- Contribute to continuous improvement across the department
- Cross Team Collaboration
- Work closely with Logistics, Culinary, Tech, and Finance teams
- Support alignment across Retail, Hospitality, and wider F&B operations
- Contribute to planning for new spaces and operational changes
- Represent Retail department operations confidently in match day, event, and planning forums with internal and client stakeholders
- Compliance & Standards
- Ensure adherence to food safety, health & safety, and licensing regulations
- Maintain high operational standards across all Retail areas
- Support audits, checks, and continuous improvement in compliance
Skills, Knowledge & Expertise
- Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
- Skilled in managing large, diverse teams in fast paced, high pressure settings.
- A strong track record of delivering exceptional customer service.
- Knowledge of food safety, health & safety legislation, and operational best practice.
- Excellent organisational skills with the ability to juggle multiple priorities.
- Strong admin and tech skills-Excel, EPOS systems, and reporting tools.
Job Benefits
- Private Medical Insurance (Vitality) - including Virtual GP access and rewards
- Group Life Assurance - 4x salary paid to your nominated beneficiary
- Birthday Day Off - an extra day to celebrate
- Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
- Access to discounted Tickets at Co op Live subject to availability
- Employee Assistance Programme & Wellbeing Platform - including counselling support
- Employee Discounts Platform (Blackhawk) - cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance - plus bank holidays
- Career Development Opportunities - with progression across the campus
Deputy Head of Retail Operations employer: Job Search Place Limited
As a Deputy Head of Retail Operations at the Etihad Stadium, you will join a dynamic and supportive work culture that prioritises employee growth and development. With benefits such as private medical insurance, generous holiday allowances, and career progression opportunities, this role offers a rewarding environment where your leadership skills can shine in a fast-paced setting. Enjoy the unique advantage of working in a vibrant stadium atmosphere, contributing to memorable match day experiences while being part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of Retail Operations
✨Tip Number 1
Get to know the company inside out! Research the Etihad Stadium and its retail operations. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle match day challenges or team leadership scenarios. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy Head of Retail Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Deputy Head of Retail Operations role. Highlight your leadership experience in fast-paced environments and any relevant achievements in retail operations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved operational efficiency, or delivered exceptional customer service in previous positions.
Showcase Your Team Leadership Skills:Since this role involves leading diverse teams, emphasise your experience in coaching and developing staff. We want to see how you've built strong, engaged teams in the past and how you plan to do it with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you're serious about joining our team at the Etihad Stadium!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations, especially in a high-volume environment like a stadium. Familiarise yourself with the specific challenges and opportunities that come with match day execution and how to lead teams effectively in that setting.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led diverse teams in fast-paced environments. Be ready to discuss your coaching style and how you've developed team members in previous roles, as this will be crucial for the Deputy Head position.
✨Understand Compliance and Standards
Get a good grasp of food safety, health & safety regulations, and operational best practices. Be prepared to discuss how you've ensured compliance in past roles and how you would maintain high operational standards across all retail areas.
✨Demonstrate Commercial Awareness
Think about how you can contribute to revenue targets and improve efficiency. Have some ideas ready on how to monitor stock, manage labour costs, and identify opportunities for performance improvement within the retail department.
