Departmental Coordinator/ Fracture Clinic Administrator

We are looking for a highly organized and motivated Fracture Clinic Administrator / Departmental Coordinator to join our Trauma and Orthopaedic team. This is a key administrative role supporting the efficient day-to-day running of fracture clinics across the Trust. You will act as a central point of contact for patients, clinicians and other teams, ensuring smooth coordination of appointments and providing a professional and helpful service at all times.

Main duties:

• Manage patient appointments including booking, cancelling and rescheduling clinics via telephone, letter and face to face contact.
• Act as a first point of contact, handling enquiries from patients, clinicians and external agencies in a professional and timely manner.
• Maintain accurate and up to date patient records across Trust systems (e.g. PAS, Bluespier).
• Support the coordination and smooth running of fracture clinics and departmental activities.
• Prepare, process and distribute correspondence, reports and clinic documentation.
• Monitor and manage clinic stock levels, ordering supplies and liaising with suppliers as required.
• Ensure all administrative processes comply with Trust policies, data protection and confidentiality standards.
• Assist with data collection, reporting and audits to support service performance and improvement.
• Work collaboratively with colleagues and provide cross cover across sites and departments when required.

Essential person specification requirements:

• Qualifications: GCSE English and Maths at grade C or above or equivalent, RSA3 Word Processing or equivalent.
• Experience: Previous experience of using Microsoft Word, ability to use initiative, dealing with the public both in person and on the phone.
• Knowledge and Awareness: Awareness of own limitations, confidentiality, keyboard skills, word processing skills, computer literacy.
• Skills and Abilities: Ability to demonstrate literacy and numeracy skills, able to communicate clear and concise information both verbally and in writing, ability to prioritise own workload, experience of IT systems.

We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

Our benefits:

• Access to the NHS pension plan.
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service.
• Exceptional employee health and wellbeing services.
• Extensive benefits and support, including: Onsite nurseries and childcare salary sacrifice scheme, home electronics scheme, cycle to work scheme - subject to eligibility criteria, car lease salary sacrifice scheme - subject to eligibility criteria, working carers support and advice, carers network and carers passport.
• Flexible working options and family and carer friendly policies.
• Established staff networks, including LGBTQ+ and Race Equality.
• Career progression, training and support.