At a Glance
- Tasks: Lead your team to deliver an exceptional in-store experience and drive operational excellence.
- Company: Join Gymshark, a dynamic brand committed to inclusivity and innovation.
- Benefits: Enjoy performance bonuses, healthcare, generous holiday, and exclusive employee discounts.
- Other info: Be part of a supportive culture that values diversity and personal growth.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Retail management experience with strong leadership and operational skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day.
What you'll be doing
- Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop.
- Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes.
- Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity.
- Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance.
- Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility.
- Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity.
- Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity.
- Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required.
What you'll need
- Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance.
- Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance.
- Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms.
- High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level.
- A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism.
- Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service.
- Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service.
- A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment.
Belonging at Gymshark
We're an equal opportunities employer and we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
The perks
- Performance based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi site fitness membership
- Life Assurance
Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Department Manager - Lead Service & Ops Excellence employer: Job Search Place Limited
At Gymshark, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Department Manager, you will not only lead a dynamic team but also benefit from our commitment to employee growth through structured coaching and development opportunities. With a range of perks including performance-based bonuses, funded healthcare, and a strong focus on wellbeing, Gymshark is dedicated to creating a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager - Lead Service & Ops Excellence
✨Tip Number 1
Get to know the company culture before your interview. Dive into Gymshark's values and mission, and think about how you can embody them in your role. This will help you connect with the team and show that you're not just a fit for the job, but for the company too.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or tackled challenges head-on. Being able to share these experiences confidently will demonstrate your capability to lead and motivate others.
✨Tip Number 3
Prepare to discuss KPIs and how you've used data to drive performance in your previous roles. Show us that you can analyse trends and make decisions that positively impact commercial results. This is key for the Department Manager role!
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows your interest and helps you gauge if Gymshark is the right fit for you. Plus, it’s a great way to demonstrate your understanding of operational excellence and customer experience.
We think you need these skills to ace Department Manager - Lead Service & Ops Excellence
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and motivated your team in previous roles, as this is key for the Department Manager position.
Highlight Your Operational Know-How:Make sure to emphasise your experience with back of house operations and stock management. We want to know how you've driven performance and maintained high standards in a retail environment, so don’t hold back!
Be Data Savvy:Since you'll be using data insights to drive performance, include any relevant experience you have with analysing KPIs. Show us how you've used data to make informed decisions and improve results in your past roles.
Tailor Your Application:Take the time to tailor your application specifically for us at Gymshark. Use our values and the job description to guide your writing, and remember to apply through our website for the best chance of success!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Department Manager, you'll need to be confident with KPIs. Before the interview, brush up on relevant metrics and think about how you've used data in past roles to drive performance. Be ready to share specific examples of how you’ve improved results through analysis.
✨Showcase Your Leadership Style
This role is all about leading from the front. Prepare to discuss your leadership approach and how you motivate teams. Think of a time when you successfully coached someone to improve their performance and be ready to share that story.
✨Demonstrate Operational Savvy
Operational excellence is key for this position. Familiarise yourself with best practices in stock management and daily processes. Be prepared to discuss how you ensure compliance and high standards in a retail environment, using examples from your experience.
✨Emphasise Customer Focus
A customer-first approach is crucial. Think about how you've resolved service-related issues in the past and be ready to explain your thought process. Highlight your ability to balance operational needs with delivering an exceptional customer experience.
