At a Glance
- Tasks: Become the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, 30 days holiday, birthday off, and discounts on services.
- Other info: Enjoy excellent development opportunities and a supportive work environment.
- Why this job: Kickstart your career in the automotive industry with full training and support.
- Qualifications: Customer service experience and a full clean driving licence required.
The predicted salary is between 15000 - 20000 £ per year.
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for an Apprentice Service Advisor to join Toyota dealerships based in Waterlooville.
Your day as an Apprentice Service Advisor will include:
- Becoming the focal point for customers requiring advice, servicing, and repairs to their vehicles.
- Managing the flow of information between the workshop and the customer, always delivering excellent customer service.
- Ensuring the customer receives the best possible service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates, and notifying them promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Experience in a customer-facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
What is in it for you?
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (Pro rata for part-time employees).
- Birthday day off.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance.
Hours of work: Monday to Friday 08:00 to 18:00 (with 1 hour for lunch).
Apprentice Service Advisor - Toyota in Denmead employer: Job Search Place Limited
Snows Motor Group is an exceptional employer, offering a supportive and dynamic work environment for aspiring professionals in the automotive industry. As an Apprentice Service Advisor at our Waterlooville location, you will benefit from comprehensive training, competitive salary, and generous holiday allowances, alongside unique perks such as a birthday day off and employee assistance programmes. We are committed to fostering your growth and development, ensuring you have the tools and opportunities to thrive in your career with us.
