At a Glance
- Tasks: Guide Delivery Service Partners to build and grow successful delivery businesses.
- Company: Join Amazon, a leader in logistics and innovation.
- Benefits: Flexible working hours, competitive salary, and career development opportunities.
- Other info: Dynamic role with travel and opportunities for growth.
- Why this job: Make a real impact in the fast-paced world of package delivery.
- Qualifications: Experience in logistics, operations, or program management preferred.
The predicted salary is between 50000 - 60000 £ per year.
The Delivery Partner Manager is an equal parts advisor and operating partner to Delivery Service Partners (DSPs). Amazon's team of Delivery Partner Managers assist and guide our DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). They help launch new businesses, lead continuous improvement, and ensure DSP owners excel in safety, compliance, performance, and capacity. The role is field based, requires frequent travel across multiple sites, and involves flexible working hours, including overnight, weekend, and holiday shifts to support DSP owners on a weekly basis.
Key responsibilities
- Partner with OTR Safety and Regional Managers to ensure safety compliance.
- Guide owners as they scale their business and manage operational issues, ensuring resources are in place for ramp up and peak periods.
- Support owners onboarding to the program and preparing for launch (net new launch only).
- Coach and ensure effective up skilling and utilisation of AMZL tools.
- Deep dive to identify customer metric improvement opportunities.
- Champion consistent application of last mile processes within Delivery Stations, challenging UTR processes that impact OTR.
- Coach business owners to run compliant, safe, and high performing companies (SLS metric deep dive).
- Identify workflow inefficiencies and formulate and implement operational improvements at the network level to improve the DSP owner experience.
- Develop the relationship between Amazon and DSP partners to improve DSP sentiment.
- Align communication with DSP owners following close collaboration with OTR partners.
- Advocate for DSPs within the AMZL business.
- Improve driver standards to protect brand image.
- Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply meets peak volume demands.
Basic Qualifications
- Experience building strategic relationships with stakeholders and collaborating across teams and functions.
- Bachelor's or Master's degree in business, data science, public administration, finance, engineering, human resources, or related field.
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent.
- Experience working with and managing third party vendors or in reliability/maintenance environments.
- Experience managing contingent workforce in a business with peak season.
- Strong English language communication skills, both written and verbal.
- Experience in account management or managing customer relationships.
Preferred Qualifications
- Experience using analytical, account management, and productivity tools (e.g., Oracle Business Intelligence, Salesforce, Tableau).
- Knowledge of general AI tools.
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing, or Six Sigma.
- Ability to deal well with ambiguity, prioritize needs, and deliver measurable results in an agile environment.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Delivery Partner Manager, UK/IE Delivery Partner Managers employer: Job Search Place Limited
Amazon UK Services Ltd. is an exceptional employer that fosters a dynamic and inclusive work culture, offering Delivery Partner Managers the opportunity to make a significant impact in the logistics sector. With a focus on employee growth, Amazon provides comprehensive training and development resources, ensuring that team members can thrive in their roles while enjoying flexible working hours and the chance to collaborate with diverse stakeholders across the UK and Ireland. The company's commitment to safety, compliance, and operational excellence creates a rewarding environment for those looking to build meaningful careers in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Partner Manager, UK/IE Delivery Partner Managers
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and delivery space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, make sure to express why you're excited about being a Delivery Partner Manager. Share your ideas on how you can help DSPs thrive and improve their operations. Enthusiasm goes a long way!
✨Tip Number 3
Prepare for those interviews! Research Amazon's logistics processes and think about how your experience aligns with the role. Be ready to discuss specific examples of how you've improved operational efficiency or built strong relationships with stakeholders. We want to see that you can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. So, get your CV polished and hit that apply button!
We think you need these skills to ace Delivery Partner Manager, UK/IE Delivery Partner Managers
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Partner Manager role. Highlight your experience in building strategic relationships and managing operations, as these are key aspects of the job. We want to see how your background aligns with what we’re looking for!
Showcase Your Skills:Don’t forget to emphasise your analytical skills and any experience with tools like Salesforce or Tableau. If you’ve got a knack for process improvement techniques like Lean or Six Sigma, make that shine through! We love seeing candidates who can bring valuable skills to the table.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your DSPs
Before the interview, take some time to research Delivery Service Partners (DSPs) and their operations. Understanding their challenges and how you can help them scale will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
This role is all about building strategic relationships. Prepare examples from your past experiences where you've successfully collaborated with stakeholders or managed third-party vendors. Highlight how you navigated challenges and improved partnerships.
✨Demonstrate Analytical Thinking
Since the job involves identifying workflow inefficiencies and improving metrics, be ready to discuss your experience with analytical tools like Oracle Business Intelligence or Tableau. Bring specific examples of how you've used data to drive operational improvements in previous roles.
✨Be Ready for Flexibility
Given the nature of the role, you'll need to demonstrate your adaptability. Share instances where you've successfully managed flexible working hours or dealt with ambiguity in a fast-paced environment. This will reassure the interviewers that you can thrive in their dynamic setting.
