At a Glance
- Tasks: Ensure passenger safety and enhance their experience on board the vessel.
- Company: Join a dynamic team focused on exceptional customer service in the maritime industry.
- Benefits: Competitive pay, hands-on training, and opportunities for career advancement.
- Other info: Work at Trinity Buoy Wharf with a supportive crew and great growth potential.
- Why this job: Be part of an exciting environment where you can make a difference for passengers.
- Qualifications: Previous customer service experience is a plus; enthusiasm and teamwork are essential.
The predicted salary is between 20000 - 25000 £ per year.
This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.
Responsibilities
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience.
- To assist in safety checks of the vessel's equipment in accordance with the requirements of SMS and ISM.
- Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company's health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel.
Location and Travel
Trinity Buoy Wharf
Qualifications & Experience
Previous, relevant working experience within a Customer Service environment.
Deck Customer Service Assistant employer: Job Search Place Limited
As a Deck Customer Service Assistant at our vibrant Trinity Buoy Wharf location, you will be part of a dynamic team dedicated to delivering exceptional customer experiences while ensuring the safety and smooth operation of our vessels. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering training opportunities and a collaborative environment where your contributions are valued. Join us for a rewarding career where you can make a real difference in the lives of our passengers and enjoy the unique advantages of working in a picturesque waterfront setting.
StudySmarter Expert Advice🤫
We think this is how you could land Deck Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios on board. Being able to demonstrate your problem-solving abilities can really set you apart during interviews.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the company values most in a candidate, which can give you an edge when it comes to interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deck Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers feel welcome and valued, just like we do at StudySmarter!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around safety and teamwork.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Deck Customer Service Assistant position!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the company's Pay Before You Travel Policy and any relevant health and safety regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of safety and customer service.
✨Show Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about times when you went above and beyond to ensure a great experience for customers, as this role heavily relies on creating a friendly atmosphere for passengers.
✨Teamwork is Key
This position involves working closely with the crew, so be ready to discuss how you collaborate with others. Share specific instances where you worked as part of a team to achieve a common goal, especially in high-pressure situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the vessel's operations or the team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
