At a Glance
- Tasks: Be the friendly face at reception, assisting visitors and residents with a smile.
- Company: Join The Wilderly, a vibrant community in Elephant Park, London.
- Benefits: Enjoy a competitive salary, flexible shifts, and a dynamic work environment.
- Other info: Great opportunity for personal growth in a supportive team atmosphere.
- Why this job: Make a lasting impression while providing exceptional service every day.
- Qualifications: Experience in customer service and a knack for communication is essential.
The predicted salary is between 31000 - 31000 £ per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- Carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM.
- Comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records.
- Manage on site booking requirements for key access areas, in and around the development.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- Answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- Maintain and keep up to date accurate reception/concierge operations manual of reception/concierge processes and procedures both site/tenant specific and department.
- Maintain a physical presence at the reception/concierge desk; it is not to be left unmanned at any time.
- Deal with all queries on site efficiently and professionally and direct queries to third parties for action; ensure the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- Handle parcels and packages that have been delivered on a daily basis.
- Manage and administer residents deliveries and returns, via development systems and protocol.
- Carefully complete all log reports that may be required by the employer or the building manager.
- Conduct site walk round on a daily basis, report all faults/maintenance and repairs to the development manager and relevant contractor.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft.
- Not to undertake any task that may be a risk to their health and safety unless suitably trained.
- Assist other employed staff, residents and visitors in the event of an emergency.
- Comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- Ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- Tasks and responsibilities are unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
- Demonstrable experience of front of house concierge and delivering an exceptional customer service.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
Working Hours & Salary
12 hr shifts (7am - 7pm or 8am-8pm with 1 hour unpaid break). 38.5 hrs a week on average. Salary - £31,000.00 per annum.
Day Residential Concierge - The Wilderly, Elephant Park, London Operations Elephant Park employer: Job Search Place Limited
At The Wilderly, located in the vibrant Elephant Park, London, we pride ourselves on fostering a supportive and dynamic work environment where exceptional service is at the heart of our operations. Our team enjoys competitive salaries, comprehensive training, and opportunities for personal growth, all while being part of a community that values professionalism and teamwork. Join us to make a meaningful impact as a Day Residential Concierge, where your contributions will be recognised and celebrated in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Day Residential Concierge - The Wilderly, Elephant Park, London Operations Elephant Park
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This way, when you get to the interview, you can confidently show how your experience aligns with what they're looking for.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on articulating your customer service experience and how you've handled challenges in the past. This will help you feel more at ease when it’s the real deal.
✨Tip Number 3
Dress to impress! Since the role requires a high standard of personal appearance, make sure you look sharp for your interview. It shows that you take the position seriously and understand the importance of presentation in a concierge role.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in leaving a lasting impression. Plus, it shows your enthusiasm for the role. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Day Residential Concierge - The Wilderly, Elephant Park, London Operations Elephant Park
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at The Wilderly.
Tailor Your Application:Make sure to tailor your application to the specific role of Day Residential Concierge. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Professional Yet Approachable:Remember, this role is all about creating a welcoming atmosphere. Your written application should reflect a professional tone while still being friendly and approachable. Show us that you can balance professionalism with warmth!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Dress to Impress
For a role like Day Residential Concierge, your appearance matters! Make sure you wear smart, professional attire that reflects the five-star standards expected at The Wilderly. A polished look will help you make a great first impression.
✨Know Your Stuff
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with maintaining high standards of service and managing visitor queries. This shows you're serious about the role!
✨Practice Your Communication Skills
As a concierge, you'll need to communicate effectively with a variety of people. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, like greeting visitors or handling queries.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully dealt with challenges or resolved issues. Highlight your ability to stay calm under pressure and how you prioritise tasks, as these are crucial skills for the role.
