At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Join a leading Block Management company in a prestigious West London residence.
- Benefits: Competitive salary of £34,000 plus a £4k performance-based bonus.
- Other info: Enjoy a dynamic role with a 4on 4off shift pattern and opportunities for growth.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: Experience in high-end customer service and a clean UK driving licence required.
The predicted salary is between 34000 - 38000 £ per year.
We are working with a leading Block Management company who are looking to hire for an experienced Day Concierge to join the team, working on a prestigious high end residence in the heart of West London.
Hours: 4 on 4 off 7am to 7pm
Salary: £34,000 per annum + £4k bonus scheme (performance based)
Main Duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Drive and park residents cars when required, taking the utmost care and being diligent.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Experience:
- Experience in Residential or 5 Star Hotels.
- Full UK Driving Licence, Clean - you must have held this for 2 years +.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
Day Concierge employer: Job Search Place Limited
Join a prestigious Block Management company as a Day Concierge in the heart of West London, where you will be part of a dynamic team dedicated to delivering exceptional customer service in a high-end residential environment. With a competitive salary of £34,000 plus a performance-based bonus, this role offers a supportive work culture that values professionalism and initiative, alongside opportunities for personal growth and development. Experience the unique advantage of working in a vibrant location, where your contributions will be recognised and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality or property management sectors. You never know who might have a lead on that perfect Day Concierge role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Remember, they want someone who can engage with residents and guests, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Day Concierge. They’ll want to see how you’d manage resident concerns or security checks under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous:Since you'll be the face of our prestigious residence, it's crucial to convey professionalism in your application. Use a polite tone and ensure your writing is clear and concise, just like you would when greeting residents.
Demonstrate Your Initiative:We love candidates who can think on their feet! In your application, mention times when you've proactively anticipated needs or solved problems without being asked. This shows us you're ready to take charge.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
As a Day Concierge, delivering excellent customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for residents or guests. This will show that you understand the importance of your role.
✨Dress to Impress
Presentation matters in this role, so make sure you dress smartly for the interview. A polished appearance reflects your professionalism and attention to detail, which are crucial traits for a concierge. Choose an outfit that aligns with the high-end environment of the residence.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with difficult residents or managing multiple tasks at once. Think through potential scenarios and prepare your responses, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Show Your Initiative
The job requires someone who can anticipate needs and take initiative. Be ready to discuss times when you've proactively solved problems or improved processes in previous roles. This will demonstrate that you can be a valuable asset to the team.
