Data Support Officer

Are you organised, detail-oriented, and confident working with data and CRM systems? We're looking for someone who can help maintain high-quality data and support its effective use to enhance student recruitment across the University. This role is ideal for someone who enjoys working with data, improving processes, and helping others make better use of information.

About the role

Reporting to the Student Recruitment Analytics and Insight Manager, you'll play a key role in managing and improving data within the University's CRM system (Salesforce). You'll work closely with colleagues across the Marketing and Communications directorate and IT to ensure data is accurate, compliant, and supports targeted recruitment activity. Your main responsibilities will include:

• Maintaining and managing day-to-day data in the CRM system, ensuring accuracy, consistency, and quality
• Monitoring data quality and resolving issues such as duplicates or missing information
• Supporting reporting across Student Recruitment, including campaign performance and operational insights
• Working with colleagues to improve how data is used in recruitment activities and decision-making
• Documenting processes, identifying improvements, and delivering training to support better data use
• Ensuring data is handled in line with GDPR and relevant data protection standards

This role is primarily campus-based, with an expectation to be on-site four days per week. Some flexibility for home working is available, but you should be willing to attend campus regularly to meet business needs.

What we're looking for

We're looking for someone who can bring:

• Experience working with databases or CRM systems (Salesforce experience is desirable)
• Strong attention to detail and a high level of accuracy when working with data
• A good understanding of data protection principles, including GDPR
• The ability to analyse and interpret data, and communicate insights clearly
• Excellent organisational skills, with the ability to manage multiple tasks independently and collaboratively

If you would like an informal discussion about the role, please contact Clare Taylor at.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement. Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated. We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave (pro rata if part-time) plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages.