At a Glance
- Tasks: Support data protection compliance by handling requests through Zendesk and ensuring legal obligations are met.
- Company: Join Reform UK Party Ltd, a dynamic organisation focused on data protection and compliance.
- Benefits: Flexible part-time hours, opportunity for growth, and a chance to make a real impact.
- Other info: Great opportunity for career development in a supportive environment.
- Why this job: Be at the forefront of data protection, ensuring public trust and operational efficiency.
- Qualifications: Strong organisational skills, attention to detail, and experience with customer service or ticketing systems.
The predicted salary is between 30000 - 40000 £ per year.
Data Protection and Compliance Support Officer (Zendesk)
Reporting to
- Data Protection & Compliance Lead (day-to-day)
- Data Protection Officer (formal oversight)
Hours
Part time (5 days per week - hours to be agreed)
To be discussed
Role Purpose
To support the delivery of Reform UK Party Ltd's data protection and compliance programme by acting as the first line handler of Subject Access Requests (SARs), data rights requests, complaints, and suppression requests through the Zendesk platform.
This role is central to ensuring the Party meets its legal obligations under the UK GDPR, Data Protection Act 2018, Data Use and Access Act 2025, and PECR 2003, while also supporting the rollout of a new public facing Compliance Portal and transparency framework.
You will play a key role in restoring and maintaining operational control, consistency, and audit readiness across all data protection interactions.
Key Responsibilities
- Act as the primary handler of inbound Zendesk tickets, including:
- Subject Access Requests (SARs)
- Data rectification and erasure requests
- Objections to processing (Article 21)
- Suppression ("do not contact") requests
- General data protection enquiries and complaints
- Ensure all requests are:
- Logged correctly
- Categorised appropriately
- Tracked against statutory deadlines (e.g. 30 days under UK GDPR Article 12)
Identity Verification & Intake Control
- Apply Article 12(6) UK GDPR identity verification requirements where necessary
- Ensure requests are valid before progressing
- Issue acknowledgements and manage intake communications using approved templates
Data Gathering & Internal Coordination
- Liaise with internal teams (Membership, Campaigns, IT, Legal, Treasury) to:
- Identify whether personal data is held
- Retrieve relevant datasets
- Confirm data sources and processing purposes
- Track and chase internal responses against defined timelines (e.g. 10 to 15 day return targets)
Redaction & Disclosure Preparation for Legal
- Escalate to Legal / DPO for review, redaction and sign off prior to disclosure
Suppression & Data Rights Handling
- Maintain and update suppression records to ensure individuals do not receive further communications where requested
- Ensure suppression requests are correctly reflected across systems (e.g. Reform Pro, mailing workflows)
- Support transition to automated suppression via the Compliance Portal
Compliance Portal Integration (New Function)
- Support the rollout and operation of the Compliance Portal, including:
- Processing requests submitted via online forms
- Monitoring portal driven workflows
- Ensuring alignment between portal submissions and Zendesk tickets
- Contribute to continuous improvement of user journeys and request handling
Record Keeping & Audit Readiness
- Maintain accurate records of:
- Requests received
- Actions taken
- Deadlines and outcomes
- Support production of reports and metrics, including:
- Volume and type of requests
- Response times
- Compliance performance indicators
- Ensure readiness for ICO engagement or audit scrutiny
Escalation & Risk Identification
- Identify and engage:
- Complex or high risk requests
- Potential data breaches or systemic issues
- Repeated or vexatious request patterns
- Support implementation of improved processes where issues are identified
Person Specification
- Strong organisational and administrative skills
- High attention to detail and ability to handle sensitive information confidentially
- Clear written communication skills (professional and structured)
- Ability to follow defined processes and workflows
- Comfortable working with digital systems (Zendesk or similar ticketing platforms)
- Experience in:
- Customer service or case handling roles
- CRM or ticketing systems (e.g. Zendesk, Intercom)
- Understanding of:
- UK GDPR principles and individual rights
- Political campaigning or electoral processes
Key Behaviours
- Accuracy over speed - getting it right matters
- Calm under pressure - especially when handling complaints or high volumes
- Structured thinker - able to follow and apply processes consistently
- Discreet and professional - handling sensitive personal data appropriately
- Proactive - identifies issues and suggests improvements
Governance & Accountability
- All work is undertaken under the direction of the:
- Data Protection & Compliance Lead (operational control)
- Data Protection Officer (legal oversight)
- Final decisions on disclosure, refusal, or exemptions remain with the DPO / Legal
- The role operates within the Party's Data Protection & Information Governance Framework
Why This Role Matters
- Legal compliance
- Public trust
- Regulatory scrutiny (ICO, Electoral Commission)
- Operational efficiency
Handled well, it:
- Prevents regulatory escalation
- Enables scalable, automated compliance via Zendesk and the Compliance Portal
Future Development
- The role is expected to evolve as:
- Zendesk automation increases
- The Compliance Portal becomes fully operational
- There is potential for:
- Increased responsibility
- Greater involvement in compliance operations
- Expansion into wider governance or data protection support functions
Data Protection and Compliance Support Officer (Zendesk) employer: Job Search Place Limited
Reform UK Party Ltd is an exceptional employer that prioritises employee growth and development within a supportive work culture. As a Data Protection and Compliance Support Officer, you will play a vital role in ensuring legal compliance while enjoying the benefits of flexible part-time hours and the opportunity to contribute to meaningful projects that enhance public trust and operational efficiency. Our commitment to continuous improvement and innovation creates a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Data Protection and Compliance Support Officer (Zendesk)
✨Tip Number 1
Network like a pro! Reach out to people in the data protection and compliance field on LinkedIn. Join relevant groups and participate in discussions. You never know who might have a lead on a job or can offer you some insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to data protection and compliance. Think about scenarios where you've handled sensitive information or resolved complaints. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that match your skills in data protection. Tailor your approach to show how you can contribute to their compliance goals.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Data Protection and Compliance Support Officer (Zendesk)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Data Protection and Compliance Support Officer. We want to see how you can handle those Subject Access Requests and data rights requests like a pro!
Show Off Your Communication Skills:Since clear written communication is key for this role, don’t hold back! Use your application to demonstrate your ability to convey information professionally and clearly. We love a structured approach, so keep it neat and tidy.
Highlight Relevant Experience:If you've got experience with CRM or ticketing systems like Zendesk, make sure to shout about it! We’re looking for someone who’s comfortable working with digital systems, so any relevant experience will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Job Search Place Limited
✨Know Your GDPR Basics
Make sure you brush up on your knowledge of UK GDPR principles and individual rights. Being able to discuss these confidently will show that you understand the legal framework you'll be working within.
✨Familiarise Yourself with Zendesk
Since this role involves handling requests through the Zendesk platform, it’s a good idea to get comfortable with how it works. If you can demonstrate familiarity with ticketing systems, it’ll give you an edge.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a complex Subject Access Request or managing a complaint. Prepare structured responses that highlight your problem-solving skills and attention to detail.
✨Show Your Organisational Skills
This position requires strong organisational abilities, so be ready to discuss how you manage your time and keep track of multiple requests. Use examples from past experiences to illustrate your methods.
