At a Glance
- Tasks: Welcome guests and ensure they have a relaxing experience at our Utopia Spa.
- Company: Join a vibrant team in a luxurious spa environment.
- Benefits: Enjoy competitive pay, bonuses, discounts, and extra holiday perks.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a team that creates memorable spa experiences for guests.
- Qualifications: Previous guest service experience and a passion for beauty and wellness.
The predicted salary is between 24784 - 24784 £ per year.
37.5 hrs per week
£24,784.76 per annum + £100 per month bonus potential + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
Benefits:
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday.
Responsibilities:
A Spa Receptionist is required to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
Main Duties include:
- Welcoming guests, residents, and members to the Utopia Spa
- Handling telephone enquiries
- Taking individual treatment bookings
- Showing guests around the facilities on arrival
- Liaising with food and beverage departments for guests' lunch/tea orders
- Liaising with therapists and the Spa Manager with reference to client's schedules and last-minute booking changes
- Compiling bills for Spa Guests before departure
- Computer and manual completion of administration duties
- Completing the daily balancing/banking for the spa ready for the accounts team
- Adherence to Mystery Guest Standards criteria throughout the working day
Requirements:
- Previous guest service or reception experience is essential.
- Excellent personal presentation
- A genuine interest in Spas and Beauty
- Computer literate and good attention to detail in admin
- Previous beauty knowledge a distinct advantage
- Ability to work shifts and weekends. 37.5 hours over 5 days per week. Shifts will be 6.30am to 2.30pm or 1pm to 9.00pm.
Spa Receptionist in Dartford employer: Job Search Place Limited
As a Spa Receptionist at our Utopia Spa, you will join a supportive and vibrant team dedicated to providing exceptional guest experiences. With competitive pay, generous holiday allowances, and a range of unique benefits including discounted treatments and hotel stays, we prioritise employee well-being and growth. Our welcoming work culture fosters personal development and celebrates milestones, making it an ideal environment for those seeking a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Dartford
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Brush up on your knowledge about treatments and services offered at Utopia Spa. This will not only impress during interviews but also help you connect with guests.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you'll be the face of the spa. Role-play with friends or family to get comfortable with welcoming guests and handling enquiries. The more relaxed you are, the better the experience for everyone.
✨Tip Number 3
Don’t forget to showcase your previous guest service experience. Think of specific examples where you went above and beyond for a customer. We love to hear about those moments that made a difference!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our team and create memorable experiences for our guests.
We think you need these skills to ace Spa Receptionist in Dartford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Spa Receptionist.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in guest service or reception roles. We love seeing how your past experiences align with what we’re looking for, so don’t be shy about showcasing your skills!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to handle admin tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Spa Inside Out
Before your interview, make sure you research the Utopia Spa thoroughly. Familiarise yourself with the treatments offered, the facilities available, and any special promotions. This will not only show your genuine interest in the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, excellent guest service is key. Prepare examples from your previous experience where you went above and beyond for a customer. Think about how you handled difficult situations or made someone's day better – these stories will resonate well during the interview.
✨Dress to Impress
First impressions matter, especially in a spa environment. Dress smartly and ensure your personal presentation reflects the standards of the spa. This shows that you understand the importance of appearance in the beauty industry and are ready to represent the brand.
✨Prepare for Common Questions
Anticipate questions related to your availability, handling bookings, and dealing with guest complaints. Practise your responses, focusing on how your skills align with the job requirements. Being prepared will help you feel more confident and articulate during the interview.
