At a Glance
- Tasks: Be the go-to person for fleet maintenance queries and bookings.
- Company: Join FM Conway, a diverse and inclusive award-winning employer.
- Benefits: Enjoy 23 days holiday, pension, training opportunities, and shopping discounts.
- Other info: Access mental health support and a dynamic workplace culture.
- Why this job: Make a real difference in a supportive environment while developing your career.
- Qualifications: Confident communicator with service advisor experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
FM Conway is currently recruiting a professional and motivated Service Advisor to work within our Workshop division based in Dartford, Kent.
Responsibilities
- Act as principal point of contact for enquiries, transport, and fleet maintenance queries.
- Liaise with third‑party workshops and leasing companies on booking requirements, ensuring associated paperwork is received and correct.
- Utilise the booking management system to notify operational teams on booking dates.
- Check fleet tracking system, Samsara, and liaise with the fleet operational teams to ensure vehicles are presented to the respective workshops at the allocated booking.
- Raise and close job cards within Freeway, ensuring all required and relevant documentation and backup information is uploaded.
- Deal with enquiries and book vehicles at the service counter in workshop reception, list any known driver’s defects, and communicate to workshop.
Qualifications
- We are looking for a professional and confident candidate with experience communicating with a variety of people via telephone, email, and face to face.
- Previous experience in a service advisor role or a similar position.
Benefits
- As our Service Advisor, we offer a range of benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform.
- Health and well‑being benefits include 24‑hour advice lines and support from our mental health first aiders.
Equal Opportunities
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
Closing Date: 21/06/2026
Service Advisor in Dartford employer: Job Search Place Limited
FM Conway is an exceptional employer, offering a supportive and inclusive work culture in Dartford, Kent, where employees are valued and encouraged to grow professionally. As a Service Advisor, you will benefit from comprehensive career development opportunities, generous holiday allowances, and health and well-being support, all while being part of a diverse team that celebrates individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Dartford
✨Tip Number 1
Get to know the company! Research FM Conway and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be chatting with all sorts of people. Role-play common scenarios with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding the workshop environment and team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you at FM Conway.
We think you need these skills to ace Service Advisor in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with our needs. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:Since this role involves liaising with various people, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past interactions, let us know you can connect with others effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at FM Conway!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with FM Conway's operations, especially their booking management system and fleet tracking tools like Samsara. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since the role involves liaising with various stakeholders, practice your communication skills. Role-play common scenarios you might face, such as handling customer enquiries or coordinating with third-party workshops. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Service Advisor or in a similar role. Prepare specific examples of how you've successfully managed enquiries, booked services, or dealt with customer issues. Highlighting your past achievements will demonstrate your capability for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if FM Conway is the right fit for you.
