At a Glance
- Tasks: Lead the central hire desk, coordinating plant and operator requirements for seamless service.
- Company: Join Jarvie Plant, a family-owned business with strong core values.
- Benefits: Enjoy competitive salary, extra holidays, tailored learning, and employee perks.
- Other info: Be part of a progressive team that values safety, collaboration, and personal growth.
- Why this job: Make a real impact by delivering customer-focused hire solutions in a supportive environment.
- Qualifications: Experience in hire desk or operational management, strong leadership, and planning skills.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you'll play a key part in leading our central hire desk operations, ensuring the efficient coordination of plant, operators, and customer requirements across the business. You'll oversee day to day hire activity, support your team, and work closely with depots, drivers, and customers to deliver a seamless and reliable hire experience.
You'll act as a central point of leadership within the hire function, ensuring enquiries are managed effectively, resources are optimised, and service levels consistently meet customer expectations across both self drive and operated hire.
Key Responsibilities Include:
- Leading the day to day operations of the central hire desk, ensuring enquiries, orders, and off hires are managed efficiently and professionally
- Allocating plant and operators to maximise utilisation and meet customer requirements
- Overseeing operated hire planning, ensuring programmes are delivered with appropriately qualified (CPCS/NPORS) operators
- Acting as an escalation point for complex queries, resolving issues promptly and maintaining strong customer relationships
- Supporting and developing the hire desk team, providing guidance, coaching, and performance oversight
- Deputising where required and contributing to wider operational decision making
- Monitoring and improving system accuracy, ensuring all hire activity is recorded correctly and supports effective reporting
- Driving revenue growth through proactive management of availability, utilisation, and customer opportunities
- Ensuring compliance with all operational, safety, and competency requirements across hire activity
- Working collaboratively with depot teams, transport, and operations to deliver a seamless service
- Identifying opportunities to improve processes, systems, and ways of working across the hire function
We’d love to see the following skills and experience from our applicants:
- Proven experience in a hire desk, customer service, or operational management role (plant hire or a similar fast paced environment preferred)
- Strong leadership and people management experience, with the ability to motivate and develop a team
- Excellent planning and coordination skills, with the ability to manage multiple priorities and meet tight deadlines
- A customer focused mindset, with the commitment to delivering high levels of service
- Strong communication skills, confident dealing with colleagues, customers, and depot teams
- Commercial awareness, with the ability to maximise utilisation and support revenue growth
- Good working knowledge of hire systems and Microsoft Office (particularly Excel and Outlook)
- A problem solving approach, with the ability to make decisions quickly and effectively
- High attention to detail and a focus on accuracy in all aspects of work
Why work for Jarvie Plant
As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you'll help put those values into action, delivering safe, efficient, and customer focused hire solutions. We're committed to supporting our people as much as we support our customers.
When you join Jarvie Plant, you’ll benefit from:
- Competitive Salary with regular reviews to ensure your compensation stays aligned with industry standards
- Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
- Extra Holidays, with flexible buy/sell options for added flexibility
- Tailored Learning Opportunities through our dedicated Learning & Development programme
- Employee Discount Scheme and a wide range of staff perks
- Life Assurance and a contributory Company Pension Scheme for peace of mind
- Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family friendly policies
- Cycle to Work Scheme to promote a healthy, active lifestyle
Important Information Before You Apply
We’re unable to offer sponsorship; applicants must have the right to work in the UK. Offers are subject to satisfactory pre‑employment checks including references and, where relevant, DVLA, credit, or criminal checks.
Jarvie Plant - where people are, and always will be, our greatest asset! We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities.
Central Hire Desk Manager in Cwmbran employer: Job Search Place Limited
At Jarvie Plant, we pride ourselves on being a family-owned business that values safety, collaboration, and employee development. As a Central Hire Desk Manager in Newbridge, Scotland, you'll enjoy a supportive work culture with tailored learning opportunities, competitive salaries, and comprehensive wellbeing programmes, all while playing a pivotal role in delivering exceptional customer-focused hire solutions. Join us to be part of a team where your contributions are valued and your growth is nurtured.
