At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR Ingoldmells.
- Company: Join a friendly and inclusive team at SPAR, a leading convenience store.
- Benefits: Enjoy generous staff discounts, holiday pay, and wellbeing support.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Gain hands-on experience in a fast-paced environment while making customers smile.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 10 - 12 £ per hour.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Ingoldmells, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now!'
Key Tasks/Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi buy offers, to ensure maximum sales at our Ingoldmells SPAR store.
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
Key Skills/Knowledge
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What's in it for you
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi diverse culture.
- Gain hands on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
Inclusive environment
As a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member employer: Job Search Place Limited
At SPAR Ingoldmells, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every team member can thrive. With flexible hours, generous benefits including a staff discount, and opportunities for personal development, we ensure our employees feel valued and empowered to contribute to a positive customer experience. Join us to be part of a dynamic team that prioritises wellbeing and growth in a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR Ingoldmells and familiarise yourself with the layout and products. This shows initiative and helps you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence in greeting customers and answering their queries.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're excited about working at SPAR and how you can contribute to creating those 'Moments of Wow' for customers.
✨Tip Number 4
Follow up after your application! A quick email thanking the hiring manager for the opportunity can set you apart. It shows you're genuinely interested and keen to join the team at SPAR Ingoldmells.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or retail that relate to what we’re looking for at SPAR Ingoldmells.
Showcase Your Customer Service Skills:Since this role is all about creating a positive customer experience, share examples of how you've gone above and beyond for customers in the past. We love hearing about those 'Moments of Wow'!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter and SPAR.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of excellent customer service. Understand how to greet customers warmly and handle inquiries effectively. This will show that you’re ready to create those 'Brilliant Basics' moments right from the start.
✨Familiarise Yourself with SPAR's Offerings
Take some time to learn about the products and services offered at SPAR Ingoldmells. Being knowledgeable about what’s available will help you answer customer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Upselling Techniques
Think about how you can upsell products during your interview. Prepare examples of how you might highlight multi-buy offers or suggest complementary items. This shows you understand the importance of maximising sales and profit.
✨Show Your Team Spirit
Be ready to discuss your experience working in teams. Share examples of how you’ve contributed to a positive team environment or helped improve processes. This aligns with the role's focus on teamwork and creating a great customer experience.
