At a Glance
- Tasks: Engage with residents, resolve issues, and ensure smooth communication during construction projects.
- Company: AD Construction Group, a respected refurbishment contractor since 1944.
- Benefits: Competitive salary, company car, generous holiday allowance, and a supportive work environment.
- Other info: Opportunities for progression and internal recruitment through our AD pathways program.
- Why this job: Make a difference in your community while enjoying a healthy work-life balance.
- Qualifications: Strong customer service skills, valid driver’s licence, and good communication abilities.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England. At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program. With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
The Role
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. The job requires proactive engagement with numerous properties; candidates must possess a valid driver’s licence and be comfortable with extensive driving throughout the day. The role is based in Ashford, Sittingbourne, Faversham, Isle of Sheppey, Horsham, Redhill and sometimes Brighton.
Main Duties
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements
- Driving licence is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package
- Salary: £24,000 to £30,000 per annum, based on experience.
- Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
- Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
- Company car (tracked) and fuel card for business use.
- Company branded uniform, PPE, Work Phone, iPad.
Additional Information
- DBS check will be carried out on your behalf at the company's expense
- As part of the interview process you will be required to complete an aptitude test
- Nine-month probationary period
- Eligible to work in the UK
Equal Opportunity
All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.
Customer Support Representative (AD283) employer: Job Search Place Limited
AD Construction Group is an exceptional employer that values its dedicated staff and fosters a supportive work environment. With a strong emphasis on employee growth through the AD pathways program, we offer a healthy work-life balance with weekday hours and generous holiday allowances, including a day off for your birthday. Our commitment to community engagement and effective communication makes this role not only rewarding but also integral to our mission of delivering quality refurbishment services across Southeast England.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (AD283)
✨Tip Number 1
Get to know the company! Research AD Construction Group and understand their values and projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to engage with residents effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining AD Construction Group.
We think you need these skills to ace Customer Support Representative (AD283)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Support Representative role. We want to see how you can bring value to our team at AD Construction!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, it’s crucial to demonstrate your strong communication abilities in your written application. Use clear and concise language to showcase your knack for effective communication.
Highlight Relevant Experience:Don’t forget to mention any previous customer service experience, especially if it involved face-to-face interactions. We love seeing candidates who have a proven track record of building good relationships with customers.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research AD Construction Group. Understand their history, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Representative, your ability to communicate and resolve issues is key. Prepare examples from your past experiences where you've successfully handled complaints or built relationships with customers. This will demonstrate your suitability for the role.
✨Be Ready for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle specific scenarios related to resident complaints or scheduling issues. Practising these responses can help you feel more confident and articulate during the interview.
✨Highlight Your Organisational Skills
Since the role requires excellent timekeeping and organisational skills, be prepared to discuss how you manage your time and tasks. Share any tools or methods you use to stay organised, especially when juggling multiple appointments or projects.
