At a Glance
- Tasks: Lead a team of 10 agents to ensure quality service and continuous improvement.
- Company: Story Terrace Inc. is a fintech company focused on scale and automation.
- Benefits: Enjoy share options, private medical insurance, and a wellness budget.
- Other info: This is a full-time role based in London.
- Why this job: Join a high-growth startup and make a significant impact on customer support.
- Qualifications: Experience in high-growth startups and strong data analysis skills are required.
The predicted salary is between 50000 - 70000 £ per year.
Story Terrace Inc. is seeking a Customer Support Lead to build and manage a high-performing support function in London. You will ensure quality service and continuous improvement while leading a team of 10 agents.
The ideal candidate has experience in high-growth startups, strong data analysis skills, and a proven ability to optimize workflows.
This full-time role offers various employee benefits including share options, private medical insurance, and a wellness budget.
Customer Support Lead for Fintech Scale & Automation employer: Job Search Place Limited
Story Terrace Inc. is located in London and is dedicated to building a high-performing support function. Employees benefit from share options and a wellness budget, fostering a healthy work-life balance.
We think you need these skills to ace Customer Support Lead for Fintech Scale & Automation
Customer Support Management
Team Leadership
Data Analysis
Workflow Optimization
Quality Service Assurance
Continuous Improvement
Experience in High-Growth Startups
