At a Glance
- Tasks: Manage customer relationships and drive value through product adoption and growth.
- Company: Innovative speech technology company transforming how businesses communicate.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Join a fast-paced startup culture with opportunities for growth and learning.
- Why this job: Be at the forefront of AI technology and make a real impact on customer success.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Unlike most software companies, we don't sell a platform that customers log into and configure themselves. We power other companies' products. Our speech engine sits inside broadcasters' live captioning workflows, call centre quality tools, medical transcription software, legal record systems, anywhere that getting the words right is non negotiable. Your customers aren't evaluating us by a dashboard. They're trusting us with the core of their product. That makes this role genuinely interesting and genuinely demanding, and means there is a lot to learn. We will invest in your development, but we need someone who wants to go deep, not stay at the surface.
What you’ll be doing:
- Managing a diverse book of business starting c.£1M ARR across c.50 accounts.
- Owning all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion.
- Building deep knowledge of each customer's use case, helping them drive value through new product feature adoption, expanding into new markets to help grow their business.
- Taking full ownership of renewals, cross sell and upsells.
- Collaborating closely with Sales, Product, Marketing, and Finance to champion the voice of the customer and ensure aligned delivery and feedback loops.
- Working together with Sales Engineers to deliver technical support and ensure our customers have an optimised solution.
- Regularly communicating performance, risks, and opportunities across your accounts to internal stakeholders.
Who we’re looking for:
- Proven experience in Customer Success or Account Management in a fast paced environment; ideally in SaaS, AI/ML, or API based technology.
- A commercially driven mindset with experience owning renewals, negotiating contracts, and identifying growth opportunities.
- Strong communicator, both written and verbal.
- Additional language skills; particularly Spanish, would be a strong advantage but are not required.
- A person who thrives in a start up or scale up culture; proactive, adaptable, and ready to get stuck in.
- Able to navigate technical conversations confidently and work cross functionally with internal teams.
- Organised and analytical, with the ability to present data and insights clearly to drive decision making.
- A genuine interest in speech technology, AI, and delivering long term customer value.
We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we're looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you.
Equal Employment Opportunity: Speechmatics is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, colour, religion, sex, national origin, age, disability, or any other protected characteristic. All employment is decided on merit and qualifications. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
Customer Success Manager London, England, United Kingdom employer: Job Search Place Limited
At Speechmatics, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. Our commitment to employee development is unwavering, offering ample opportunities for growth and learning in the cutting-edge fields of speech technology and AI. Join us to be part of a collaborative team that values your contributions and empowers you to make a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager London, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Customer Success. Think about how you can demonstrate your experience in managing accounts and driving customer value.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer success and speech technology shine through. We want to see that you’re genuinely excited about the role and our mission!
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. Use specific examples that demonstrate how you've owned renewals and driven growth in previous roles. We love seeing how you can bring value to our team!
Be Clear and Concise:We appreciate strong communication skills, so keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. We want to understand your story without wading through fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company's customers and their use cases. Familiarise yourself with how the product integrates into their workflows and think about how you can help them drive value through new features.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare to demonstrate your ability to convey complex ideas clearly. You might even want to practice explaining technical concepts in simple terms, as this will show your capability to navigate technical conversations confidently.
✨Highlight Your Commercial Mindset
Be ready to discuss your experience with renewals, upselling, and identifying growth opportunities. Bring examples of how you've successfully managed accounts in the past and how you’ve contributed to revenue growth.
✨Emphasise Your Adaptability
This role thrives in a fast-paced environment, so be prepared to share instances where you've adapted quickly to change. Highlight your proactive approach and readiness to get stuck in, as this aligns perfectly with the company culture.
