At a Glance
- Tasks: Support customers in using our innovative construction software and build lasting relationships.
- Company: Join Dalux, a leader in digital transformation for the construction industry.
- Benefits: Enjoy a fun, supportive workplace with flexible hours and no rigid dress codes.
- Other info: Be part of a collaborative team that values personality and passion.
- Why this job: Make a real impact in the construction industry while working with cutting-edge technology.
- Qualifications: Experience in BIM and a passion for digital construction are essential.
The predicted salary is between 60000 - 75000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux's role in the UK construction market. You will be part of our great Contractor North team.
As our new colleague you will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build long lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Working with construction industry clients, such as developers, general contractors, sub contractors, and consultants:
- Support new and existing customers in using and understanding our user friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Requirements:
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep dive in the software and train superusers.
- Has the ability to build strong and long lasting customer relations.
- Is a great team player aiming for mutual success.
Work location: on-site (Birmingham)
So, why choose Dalux? Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux: Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world's fastest mobile BIM viewer and the first BIM based augmented reality feature for the construction industry. Our solutions enable better workflows and higher quality buildings that are constructed, renovated, and maintained worldwide.
Customer Success Manager, Birmingham employer: Job Search Place Limited
Dalux is an exceptional employer that prioritises the well-being and growth of its employees, fostering a vibrant and collaborative work culture in our new Birmingham office. As a Customer Success Manager, you will enjoy a supportive environment that values your contributions, offers opportunities for professional development, and encourages meaningful relationships with colleagues and clients alike. With a focus on innovation in the construction industry, Dalux provides a unique chance to be part of a team that is driving digital transformation while ensuring your work is both enjoyable and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
