At a Glance
- Tasks: Build strong relationships with global clients and ensure they get the most from our product.
- Company: Join a mission-driven team at iov42, focused on sustainability and data sharing.
- Benefits: Remote work flexibility, competitive salary, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a team tackling climate issues and driving positive change in industries.
- Qualifications: 4+ years in Customer Success, excellent communication skills, and a passion for sustainability.
The predicted salary is between 50000 - 65000 £ per year.
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.
Overview: We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer.
Key responsibilities:
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, elevate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes).
About you:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space.
- Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities.
- Clear verbal and written communicator, English business fluency essential.
- Fluency in other languages would be a great plus, particularly Mandarin, Portuguese, German and Dutch.
- Excellent presentation skills, capable of commanding advanced discussions with the client's C-Suite and other stakeholders in a confident, credible and engaging manner.
- Good commercial acumen and customer-first attitude.
- Highly organised with great attention to detail.
- Self-motivated, proactive, pragmatic and curious about learning and solving problems.
- Experience working with customer success and/or client engagement tools.
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering.
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office. A technical challenge on a project that can make a difference.
Customer Success Manager employer: Job Search Place Limited
At iov42, we pride ourselves on being an exceptional employer that champions a culture of kindness, curiosity, and collaboration. Our London-based team offers a unique opportunity to work on impactful projects in sustainable supply chain management while enjoying the flexibility of remote work three days a week. With a strong focus on employee growth and a diverse, international environment, we empower our Customer Success Managers to build meaningful relationships and drive positive change across global industries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Interu's impact on sustainability. Show your passion for environmental issues and how you can contribute to their mission. It’s all about connecting your values with theirs!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to engage with C-level execs. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at iov42!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sustainability and customer success shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a positive impact in the world.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success, especially in the SaaS industry. We love seeing how your past roles have prepared you to manage complex global accounts and drive value for clients like ours.
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Interu and its impact on sustainable supply chain management. Familiarise yourself with its features, benefits, and how it helps combat deforestation. This knowledge will allow you to speak confidently about how you can contribute to customer success.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. Highlight your ability to communicate effectively with various stakeholders, especially at the C-suite level.
✨Demonstrate Your Project Management Expertise
Be ready to discuss your experience managing multiple projects simultaneously. Share specific examples of how you've coordinated complex onboarding processes or driven user adoption. This will show that you have the organisational skills needed to handle the demands of the role.
✨Express Your Passion for Sustainability
Since the company is focused on sustainability, it's important to convey your genuine interest in environmental issues. Share any relevant experiences or initiatives you've been involved in that align with their mission. This will help demonstrate that you're not just a fit for the role, but also for the company's ethos.
