At a Glance
- Tasks: Build strong customer relationships and support their success with our innovative technology.
- Company: Join a growing tech company making a real difference in social care.
- Benefits: Competitive salary, 25 days holiday, birthday off, and contributory pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make an impact by enhancing customer experiences and driving long-term partnerships.
- Qualifications: Experience in customer-focused roles and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
About Person Centred Software
At Person Centred Software, we build technology that genuinely improves lives. Our platforms are used by care providers across the UK and internationally, helping teams deliver safer, more efficient and more person centred care. We're growing quickly, with strong momentum in a sector where customer experience and long term partnerships are critical to success. As we continue to grow, we're investing in our Customer Success team to ensure our customers receive exceptional support, value and partnership throughout their journey with PCS.
The Role
We're looking for a Customer Success Manager to join our Growth team, focused on building strong customer relationships, driving retention and supporting long term account growth. This role is all about partnership. You'll work closely with customers to understand their goals, ensure they are getting value from our products and act as a trusted point of contact across their relationship with PCS. You'll manage a portfolio of customer accounts, supporting both Gross Revenue Retention and Net Revenue Retention while identifying opportunities to strengthen customer engagement and promote additional solutions where appropriate. Alongside relationship management, you'll collaborate closely with internal teams across Product, Operations, Accounts and Marketing to help ensure customers receive a seamless experience.
Day to day, you'll be:
- Managing and developing relationships across your customer portfolio
- Acting as a key point of contact for customer queries, concerns and ongoing support needs
- Helping customers maximise value from PCS products and solutions
- Supporting retention and account growth across your portfolio
- Working closely with Product teams to share customer feedback and insights
- Collaborating with Operations to support smooth customer implementations
- Supporting senior management meetings for key customer accounts where needed
- Maintaining accurate customer records and account activity within internal systems
- Working alongside Marketing to identify customer success stories, case studies and advocacy opportunities
- Attending events and building relationships that help strengthen the PCS brand
What We're Looking For
- Experience in a customer focused role such as Customer Success, Account Management or Client Services
- Strong relationship building and communication skills
- Ability to manage multiple customers, projects and priorities effectively
- A proactive and solutions focused mindset
- Confidence working cross functionally with internal teams
- Strong organisational skills and attention to detail
- Ability to build trust and credibility with customers
Experience within SaaS, technology or the care sector would be advantageous but is not essential.
Why Join PCS
You'll be joining a collaborative and customer focused team within a growing technology business that is making a genuine difference in the social care sector. This role offers the opportunity to build long term customer partnerships, influence customer experience and contribute directly to customer retention and growth. You'll have exposure across multiple areas of the business while developing your commercial, relationship management and strategic account skills within a supportive environment.
What We Offer
- Competitive salary
- Modern offices in Guildford
- 25 days holiday
- Extra day off for your birthday
- Contributory pension scheme
- Additional benefits
Final Thought
If you enjoy building strong customer relationships, solving problems and helping customers achieve long term success, this is a great opportunity to join a growing team where customer experience genuinely matters.
Customer Success Executive employer: Job Search Place Limited
At Person Centred Software, we pride ourselves on being an exceptional employer that values collaboration and customer focus. Our modern offices in Guildford provide a supportive environment where you can develop your skills while making a meaningful impact in the social care sector. With competitive salaries, generous holiday allowances, and opportunities for professional growth, joining our Customer Success team means becoming part of a mission-driven company dedicated to improving lives through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you show genuine interest and align your skills with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Executive. Highlight your relationship-building skills and how you've helped customers achieve their goals in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Person Centred Software.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer-focused roles and how you've built strong relationships in the past. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s managing multiple projects or collaborating with teams, we love seeing how you’ve made a difference in previous roles.
Be Authentic:Let your personality shine through! We’re looking for someone who is proactive and solutions-focused, so don’t be afraid to show us your unique approach to problem-solving and relationship building.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Person Centred Software. Understand their mission, values, and the technology they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a Customer Success Executive, strong relationship management is key. Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Be ready to discuss how you can apply these skills to enhance customer engagement at PCS.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer concerns. Think of specific scenarios where you turned a challenging situation into a positive outcome. This will demonstrate your proactive mindset and solutions-focused approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the Customer Success team currently faces. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
