At a Glance
- Tasks: Manage customer projects from concept to execution while ensuring exceptional service.
- Company: Award-winning designer and manufacturer of luxury packaging solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Thriving results-driven environment with a focus on creativity and process improvement.
- Why this job: Join a market leader and build strong relationships with blue chip clients.
- Qualifications: Experience in project management and excellent communication skills required.
The predicted salary is between 32000 - 37000 £ per year.
An award winning designer, manufacturer and supplier of innovative, luxury packaging solutions is looking to appoint a Customer Services Project Manager. This is a great opportunity to join a market leading printed folded cartons manufacturer which serves the premium end of the market.
They are now seeking someone with strong customer service, project management, planning, organisational and communication skills to manage all aspects of a portfolio of blue chip clients' work. The role involves driving projects from concept to execution, building strong relationships internally and externally, and ensuring clear communication with clients and sales contacts.
Responsibilities
- Build trusted relationship with the salesperson, customer stakeholders and executive sponsors.
- Help customers via email, phone and in face to face meetings as required by the business.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Keep clients satisfied and deliver exceptional client service on a day to day basis.
- Liaise between the customer and internal teams.
- Be the internal lead for product development, acting as project manager from concept to completion.
- Be proactive in identifying additional sale opportunities.
Requirements
- Proven account management and project management experience.
- Demonstrated ability to communicate and influence at all levels of the organisation, including executive level.
- Experience in delivering client focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Experience of leading face to face meetings with key account customers.
- Excellent verbal and written communication skills.
- Self motivated and able to thrive in a results driven environment.
- Natural relationship builder with integrity, reliability and maturity.
- Critical thinking and problem solving skills.
- Excellent time and project management skills and a continuous desire to improve processes.
- Keen attention to detail and adherence to procedures and deadlines.
- At least 2 years of experience in the market or a related area.
- Familiarity with a variety of the field's concepts, practices and procedures.
- Leverages extensive experience and judgement to plan and deliver account sales and margin improvement.
- Performs a variety of tasks, expecting a wide degree of creativity and latitude.
Customer Services Project Manager - East Midlands - £32k to £37k pa employer: Job Search Place Limited
Join an award-winning designer and manufacturer of luxury packaging solutions in the East Midlands, where your role as a Customer Services Project Manager will be pivotal in driving client satisfaction and project success. With a strong emphasis on employee growth, a collaborative work culture, and a commitment to innovation, this company offers a dynamic environment that fosters professional development and encourages creativity. Enjoy competitive remuneration and the opportunity to work with prestigious blue-chip clients, making a meaningful impact in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Project Manager - East Midlands - £32k to £37k pa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Project Manager - East Midlands - £32k to £37k pa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
