At a Glance
- Tasks: Oversee customer service processes and manage a skilled team to ensure client satisfaction.
- Company: Join a company dedicated to evolving the printing industry with diverse visual communication services.
- Benefits: Enjoy a highly attractive package and opportunities for continuous business growth.
- Other info: The role is based in London, overseeing a large volume of print orders.
- Why this job: This role is pivotal in nurturing long-term client partnerships and enhancing service quality.
- Qualifications: Proven management experience and strong customer service skills are essential for this position.
The predicted salary is between 60000 - 80000 £ per year.
We have the opportunity for a Customer Services Manager to join a company dedicated to evolving the printing industry. With a multifaceted approach, this client specialises in a diverse range of services that cater to every aspect of visual communication.
The key purpose of this role is to nurture long-term partnerships with clients by consistently delivering quality service and support. The Customer Services Manager plays a pivotal role in maintaining and enhancing client relationships, ensuring customer satisfaction, and managing a skilled and motivated team dedicated to providing exceptional service.
You will be responsible for overseeing the entire customer service process, from initial contact to the timely completion of each print job. As the Customer Services Manager you will also act as a liaison between the client and the production team, ensuring that all client requirements are understood and met with the highest standards.
Key responsibilities- Manage Customer Service team to provide clients with tailored solutions
- Develop and maintain strong relationships with both existing and potential clients to ensure continuous business growth
- Oversee the customer service teams to ensure the delivery of a high-quality service that meets clients’ needs
- Always provide clients with the best and most efficient print outcome
- Manage client communication and resolve any issues to maintain a high level of client satisfaction
- Coordinate with the production team to facilitate client requests and provide comprehensive support
- Monitor and handle a large amount of print orders in a calm, efficient, and professional manner
- Strong creative thinking and problem-solving skills to address client requests and issues
- Proven management & leadership experience with the ability to lead teams effectively and oversee a successful customer service function.
- Confident rapport building & communication skills to effectively manage customer relationships
- Strong customer service experience to liaise with clients, internal teams & external stakeholders
- Previous account management and business development experience
- Proficiency in using computer systems for client management and internal communication
- A natural problem-solver with a customer-focused approach to your work
- Adept at making key decisions and the ability to balance multiple time-sensitive priorities and deadlines
Customer Services Manager - London - £Highly Attractive Package employer: Job Search Place Limited
Located in London, this innovative printing company focuses on visual communication. They offer a highly attractive package and foster strong client relationships through exceptional service. The team is dedicated to maintaining high standards and ensuring client satisfaction.
