At a Glance
- Tasks: Lead a dynamic team in customer service and internal sales while driving service standards.
- Company: Join a thriving SME manufacturer with a focus on growth and innovation.
- Benefits: Competitive salary and the chance to shape your role in a key leadership position.
- Other info: Be at the heart of the office, collaborating closely with senior leadership.
- Why this job: Make a real impact by enhancing customer experience and supporting business growth.
- Qualifications: Proven leadership in customer service or sales, with a hands-on approach.
The predicted salary is between 40000 - 50000 £ per year.
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence
This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership
You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position
The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing
- You will lead a small but busy office team across customer service, field service, internal sales, and after-sales.
- The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
Key Responsibilities
- Lead the customer service team, field service team and internal sales function.
- Actively undertake calls with customers in addition to leading the team.
- Drive service standards, response times, and issue resolution.
- Support outbound activity, conversion, and product expertise across internal sales.
- Coordinate closely with production to keep orders, repairs, and deliveries on track.
- Introduce KPIs, reporting, and structure across the functions you lead.
- Act as a key link between sales, operations, and the senior team.
What You'll Need To Apply
- Proven leadership experience in customer service or internal sales within a manufacturing environment.
- Willingness to undertake a hands-on role with customer contact, in addition to leading the team.
- Strong commercial awareness; you understand how service, sales, and profit connect.
Your Remuneration Package
Competitive salary, full details on application.
Customer Services Manager employer: Job Search Place Limited
Join a dynamic SME manufacturer that values leadership and innovation, offering you the chance to shape customer service and internal sales functions from the ground up. With a hands-on approach, you'll not only lead a dedicated team but also engage directly with customers, ensuring a collaborative and supportive work culture. This role provides ample opportunities for professional growth and the satisfaction of making a tangible impact on the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
