At a Glance
- Tasks: Deliver top-notch customer service while fitting car parts and repairing bikes.
- Company: Join a leading retail company passionate about cars and bikes.
- Benefits: Enjoy discounts, health plans, and flexible pay options.
- Other info: Flexible hours and great opportunities for personal growth.
- Why this job: Combine your love for vehicles with a rewarding customer service role.
- Qualifications: Experience in customer service and a passion for cars or bikes.
The predicted salary is between 10 - 12 £ per hour.
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you'll be delivering market‑leading standards of service, after all. You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer.
This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
Benefits:- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We are an equal opportunities employer and welcome applications from all backgrounds.
Customer Services Advisor employer: Job Search Place Limited
At Halfords, we pride ourselves on being an excellent employer, offering a vibrant work culture that values customer service and teamwork. Located in the heart of Newton Abbot, our part-time Customer Services Advisor role provides not only competitive pay but also a range of benefits including generous discounts, a supportive employee assistance programme, and opportunities for personal growth through training and development. Join us to be part of a passionate team where your enthusiasm for cars and bikes can truly shine while enjoying a fulfilling career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about times you've gone above and beyond for a customer or solved a tricky problem. Be ready to share these stories during your interview to demonstrate your skills and enthusiasm.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for cars and bikes shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their vehicles.
Tailor Your Experience:Make sure to highlight any relevant experience you have, whether it’s from previous jobs or hobbies. If you've fitted car parts or repaired bikes, tell us all about it! We love seeing how your skills can fit into our team.
Be Customer-Focused:Since this role is all about delivering great customer service, share examples of how you've gone above and beyond for customers in the past. We want to know how you understand and meet their needs!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They want to see that you’re genuinely interested in the role and the products.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will show that you understand the importance of customer satisfaction.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to retail and customer service. This will help you articulate your thoughts clearly and boost your confidence for the real deal.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and gives off a professional vibe, which can set you apart from other candidates.
