At a Glance
- Tasks: Be the go-to person for customers, resolving issues and sharing information.
- Company: Join a diverse and inclusive team in Ashby-de-la-Zouch.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Other info: Embrace a culture of equality and inclusivity while developing your skills.
- Why this job: Make a real difference by building strong customer relationships.
- Qualifications: Previous customer service experience and a positive, flexible attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ashby-de-la-Zouch LE65, UK
Shift: Mon - Fri, 40 hr week
Responsibilities:
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Responsible for compilation and distribution of relevant reports and KPI's.
Key Skills & Experience:
- Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Experience of Windows 10 in a business capacity.
- Excellent telephone manner.
- Excellent attention to detail.
Person Specification:
- A team player with the ability to communicate effectively at all levels.
- A methodical and structured approach to problem solving.
- A can do attitude with a flexible approach.
- An approachable and reliable attitude.
- A keen attitude towards self-development.
Diversity and Inclusion:
Equality, diversity and inclusivity are at the heart of everything we do. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
Customer Service - Senior Customer Service Advisor employer: Job Search Place Limited
Join a dynamic team in Ashby-de-la-Zouch as a Senior Customer Service Advisor, where your contributions are valued and recognised. We pride ourselves on fostering a supportive work culture that prioritises employee growth and development, offering opportunities for continuous learning and career advancement. With a commitment to diversity and inclusion, we create an environment where every individual can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Senior Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service - Senior Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
