At a Glance
- Tasks: Coordinate schedules and ensure smooth customer experiences in a fast-paced environment.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Great opportunity for growth while making a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You'll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast paced, team-focused environment.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you'll do:
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we're looking for:
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Scheduler employer: Job Search Place Limited
At Johnson Controls, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that fosters growth and development. As a Customer Service Scheduler, you'll benefit from comprehensive training, competitive salary, and generous leave options, all while working in a collaborative environment that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Scheduler
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This not only shows your enthusiasm but also helps you figure out if the job is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Scheduler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your organisational skills and customer service experience. We want to see how you can bring your unique flair to the role of Subscriber Installation Planner!
Show Off Your Proactivity:In your application, give examples of how you've taken initiative in past roles. We love a proactive attitude, so let us know how you've tackled challenges head-on and kept things running smoothly!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we’re looking for someone who can coordinate schedules efficiently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Scheduler role. Familiarise yourself with the key responsibilities like planning and scheduling installation workloads, and think about how your skills align with these tasks.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed schedules or coordinated appointments. This will demonstrate your capability to keep things running smoothly.
✨Emphasise Your Customer Service Focus
Highlight your customer service experience during the interview. Be prepared to discuss how you've handled customer queries or resolved issues in the past, showcasing your proactive and positive attitude towards ensuring a great customer experience.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
