At a Glance
- Tasks: Process customer orders, manage inquiries, and support sales in a fast-paced environment.
- Company: Join ChampionX, now part of SLB, a leader in energy innovation.
- Benefits: Full training provided, supportive team culture, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a tech-driven company.
- Why this job: Be part of a global mission to drive energy innovation for a balanced planet.
- Qualifications: Strong organisational skills and a positive, team-focused attitude.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and organised Internal Sales / Customer Service Representative to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. This is a full‑time, office‑based role supporting the day‑to‑day sales, order processing, and operational activities within a fast‑paced environment.
Key Responsibilities
- Process customer purchase orders accurately and efficiently.
- Work closely with Supply Chain/Planners/Sales Team.
- Manage Customer Orders through its lifecycle from input to invoicing.
- Handle Customer Returns / Credits / Debits.
- Investigate and resolve invoice queries.
- Coordinate customer‑owned stock tanks.
- Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers.
- Provide any documents requested by the customer.
- Participate in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan.
- Ensure all company Safety & Quality Procedures are followed.
- Perform general administrative duties such as filing, maintaining Customer Summary Sheets.
- Any other duties as designated by Customer Services Supervisor.
Desirable Skills & Experience
- Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent communication and customer service skills.
- Strong attention to detail and problem‑solving ability.
- Experience in Excel, Word and other Office 365 software.
- Positive, team‑focused attitude with willingness to assist others when required.
- ERP (SAP).
ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. We are a technology company that unlocks access to energy for the benefit of all, with a mission that has spanned nearly a century. We face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.
Customer Service Representative I employer: Job Search Place Limited
ChampionX, now part of SLB, offers an exceptional work environment in Aberdeen, where employees are empowered to drive energy innovation for a sustainable future. With a strong focus on employee growth, comprehensive training, and a collaborative culture, we ensure that our team members thrive both personally and professionally. Join us to be part of a global technology leader committed to making a positive impact on the planet while enjoying a supportive workplace that values safety and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative I
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative I
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
